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Homelessness can be a troubling and confusing time and we are here to support you through it. As a Local Authority, we have a legal duty to help people who are homeless or threatened with homelessness. Our focus is to determine the best solution for you and our friendly and experienced Housing Options Team can offer you advice and support. We are committed to assess your housing needs and identify and discuss all options with you and try to prevent you from becoming homeless.

Within this page, you will find answers to some of our frequently asked questions. 

If you are currently roofless and require urgent assistance, please call us on 01506 280000 or 0800 032 3450.

If you are unable to find the information you are looking for, please contact us on 01506 280000. Our friendly customer service centre will be able to put you in touch with the Housing Options Team to discuss your needs.



West Lothian Council strive to provide a quality service to you, and continually look at ways to develop and improve services. We want to know how you feel about your personal experience of our Housing Needs Service.
It would be helpful if you could complete our Housing Options Customer Survey (opens new window) to give us this information. If you feel strongly about anything in particular, please use the comments box to write your thoughts.

Alternatively, If you are unhappy with the service you have received from the Housing Options Team you can complete an online complaint form 

or call 01506 280000 to make a direct complaint which will be dealt with by the Housing Options Manager.