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Right to Appeal

Appeals and Reviews

When you make a Homeless Application your Housing Options Officer will carefully consider all the facts you provided. We will write to you following our decision and explain the reasons for this.

You can request 'reviews' of your homelessness decision, your offer of temporary accommodation or, of your permanent offer of accommodation.

You have 21 days from when you receive your decision letter to request an Appeal or Review. 

You can request a review on the following factors;

  • You have been found not homeless or threatened with homelessness
  • You have been found intentionally homeless
  • You don't have a local connection to this area
  • You have been found to have a local connection to a different area to West Lothian

Temporary / Permanent accommodation that is:

  •  overcrowded
  •  in an unreasonable condition
  •  does not meet any special needs you or your family may have
  •  The accommodation is not reasonable in terms of what vacancies the we can reasonably predict.

You can request a review by notifying your Housing Options Officer or in writing and you will be asked for evidence to support your appeal.

Write to us:By Phone:

Housing Options Manager
West Lothian Council
Civic Centre
Howden Road South
EH54 6FF

01506 280000


If you are still dissatisfied with the Councils decision you have the right to judicial Review. To do this you should contact a housing solicitor, or Shelter Scotland:

To speak to a Housing Adviser or to ask for Advocacy contact Shelter Scotland Helpline free on 0808 800 4444

They will be able to advocate on your behalf. 

You can also make a complaint to the Care Inspectorate (opens new window) if you are unhappy about the quality of service you have received from the Council.