Taxi and Private Hire Car Licences
West Lothian Council operates a licensing scheme for taxis and private hire cars and their drivers. This scheme is administered by the Council's Licensing Team.
The Licensing Team are able to provide general guidance on the scheme but cannot assist you to complete your application form or provide legal advice on whether a licence is required. You should seek legal advice from a solicitor or advice centre if you are unsure as to whether you require a licence.
What types of hire car licences are there?
Taxi Licences (vehicles) a taxi licence enables a vehicle to be hired at a taxi rank, hailed in the street or booked in advance through a booking office
Private Hire Car Licences (vehicles) a private hire car vehicle must be booked in advance and they are required to display signage indicating this
Taxi Driver's Licences a taxi drivers licence enables you to drive a taxi or private hire car
Private Hire Car Driver's Licences a private hire car drivers licence enables you to drive a private hire car only
Hire Car Booking Office Licences a booking office licence is required if you have 4 or more vehicles operating from your booking office system
You can view the 
Fare Table [37kb]. These are the maximum metered fares which can be charged for journeys in taxis and metered private hire cars within the West Lothian Council area. Drivers are required to let passengers see the metered fare at the end of a journey.
All taxis are required to have meters and almost all private hire cars have meters. Where no meter is fitted the driver is required to agree a fixed fare with the passenger before the journey commences.
For journeys starting or ending outwith West Lothian agreement must be reached before the journey commences either to (1) charge a fixed fare or (2) use the meter.
For journeys within West Lothian the meter should always be used (provided one is fitted) and any fixed fare charged cannot be more than the metered fare.
Complaints regarding taxi or private vehicles and drivers may be made to the Licensing Team. These must be in writing either by letter or email licensingservices@westlothian.gov.uk and give all the information you can about the driver or the vehicle. Please include brief details of the complaint giving the date, time and location of the incident.
Complaints cannot be investigated unless received in the required format.
All complaints which are received in writing, either by letter or email are referred to the TEC for investigation. If your complaint involves an allegation that the licence holder has committed an offence you must report this first to Police Scotland by calling 101 or attending at a police station. Once you have a crime reference number you should make your complaint to the Licensing Team and include the crime reference number.
Further information in relation to hire car enforcement can be found here Hire Car Enforcement
The following document provides information about types of complaints and outcomes. Hire Car Complaint Log 2013-17 [193kb]
Taxis can be hired at a taxi rank, hailed in the street or booked in advance through a booking office. All taxis have signs on their roof which are illuminated when they are available for hire. Private hire cars must be booked in advance and they are required to display signage indicating this. Drivers of both taxis and private hire cars require to be licensed by the council following a thorough vetting process.
All West Lothian taxis accommodate between 5 and 7 passengers and must be
- accessible by passengers travelling within wheelchairs by means of suitable ramps into the side doors of the vehicle
- fitted with hi-visibility interior features, interior grab rails , a retractable step and a loop system for use by hearing impaired travellers
Private Hire Cars can be either
- saloon vehicles licensed to carry only 4 passengers; or
- larger vehicles fitted with rear passenger lifts which are licensed to carry 8 passengers; these vehicles are suitable for passengers travelling within heavier or bulkier wheelchairs who cannot easily access a vehicle by means of a ramp
Further Information about Taxi and Private Hire Cars
The following lists contain details of current licence holders, these lists are updated regularly and at least every 12 weeks. The lists give details of the name and licence number and where appropriate the vehicle registration number. For the avoidance of doubt this is the only information available to members of the public.
Taxi Vehicle Licenceholders Taxi Vehicle [510kb]
Private Hire Car Vehicle Licenceholders Private Hire Car Vehicle [544kb]
Taxi Driver Licenceholders Taxi Driver [963kb]
Private Hire Car Driver Licenceholders Private Hire Car Driver [563kb]
Five hire car applications were refused by the Licensing Committee in 2017, the following list gives details of the type of application and convictions for each of these Hire Car Applications Refused due to Convictions 2017 [41kb]
In total 25 applications were refused in 2017, the following list gives details of the type of application and the reason for its refusal Applications Refused in 2017 [179kb]
