Complaints about hire car licence holders

Complaints about licensed taxi or private hire car drivers and licensed taxi or private hire car vehicles may be made to the Licensing Team.

The impact of the Coronavirus (COVID -19) has had a significant impact on the processing of licence applications. If you require to communicate with the Licensing Team, please do so by email to the following address:-

Email enquiries will be prioritised and responded to on a priority/urgent basis.

We are working to identify temporary changes to licensing processes. Further updates will be provided on this page as soon as possible.

If you are an event organiser you should note that when possible applicants will be able to email amended applications for events which have been postponed due to Covid-19 as long as the details of the event remain exactly the same and only the event date is changing, any other changes to event details will require a new application to be submitted in the usual manner. 

These must be in writing either by letter or email and give all the information you can about the driver or the vehicle. Please include brief details of the complaint giving the date, time and location of the incident.

Complaints cannot be investigated unless received in the required format.

All complaints which are received in writing, either by letter or email are referred to the TEC for investigation. If your complaint involves an allegation that the licence holder has committed an offence you must report this first to Police Scotland by calling 101 or attending at a police station. Once you have a crime reference number you should make your complaint to the Licensing Team and include the crime reference number.

Further information in relation to hire car enforcement can be found here Hire Car Enforcement