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Complaints about hire car licence holders

Complaints about licensed taxi or private hire car drivers and licensed taxi or private hire car vehicles may be made to the Licensing Team.

How do I make a complaint about a licence holder?

Complaints must be received in the required format and may be made in writing by email to licensingservices@westlothian.gov.uk (opens new window) you should read the information contained on this page prior to sending your complaint. If you would prefer to send a letter then please contact the licensing team for the up to date postal address.

A copy of the standard conditions that are applied to licence holders can be found here Hire Car Licensing Conditions (PDF, 541 KB)(opens new window)

 

What should I do if I want to complain about an unlicensed driver or vehicle?

Complaints regarding unlicensed drivers or vehicles should be made to Police Scotland by calling 101 or attending at a Police Station.

You can find further information in relation to Hire Car Enforcement