Taxi Driver's Licences
West Lothian Council as licensing authority administers a licensing scheme for taxi drivers. A taxi driver's licence entitles the holder to drive a taxi or a private hire car.
The impact of the Coronavirus (COVID -19) has had a significant impact on the processing of licence applications. If you require to communicate with the Licensing Team, please do so by email to the following address:-
Email enquiries will be prioritised and responded to on a priority/urgent basis.
We are working to identify temporary changes to licensing processes. Further updates will be provided on this page as soon as possible.
If you are an event organiser you should note that when possible applicants will be able to email amended applications for events which have been postponed due to Covid-19 as long as the details of the event remain exactly the same and only the event date is changing, any other changes to event details will require a new application to be submitted in the usual manner.
The Team are able to provide general guidance on the scheme but cannot assist you to complete your application form or provide legal advice on whether a licence is required. You should seek legal advice from a solicitor or advice centre if you are unsure as to whether you require a licence.
Anyone who has held a driving licence issued by DVLA for a continuous period of twelve months can apply for a taxi driver's licence.
Application forms which have guidance notes attached to them, a list of fees and a copy of the conditions can be found in the downloads section at the bottom of this webpage. You should read the guidance notes carefully before completing your application form. You must ensure that you use the most up to date application form as out of date versions cannot be accepted.
All applications are copied to the Cab Inspector at the Taxi Examination Centre. Mandatory background checks will be carried out on all applicants by Police Scotland and applicants' details will be retained on computer.
A reminder letter along with an application form will be sent to you approximately two months before the expiry date of your current licence. You are only able to continue driving a taxi or private hire car if a valid renewal application is received prior to the expiry of your current licence. It is good practice to make your application at least 21 days before the expiry date to allow you to be contacted if your application is not valid and for any issues to be resolved before your licence expires.
If you do not make a valid application to renew your licence before its expiry date your licence will expire and it will be a criminal offence for you to undertake any activity as a taxi driver.
Once mandatory background checks have been carried out by Police Scotland you will be contacted by a member of the Licensing Team to discuss the progression of your application.
It is important that you notify the licensing team if your address or contact details change.
You must pass a topographical test to demonstrate your knowledge of West Lothian, the cost of the test is included in the application fee for a taxi driver's licence. The test is based on the information contained in the West Lothian map published by the council and on the applicant's knowledge of the local places and businesses. Tests are carried out by the City of Edinburgh Council for West Lothian Council and take place every few weeks at Edinburgh City Chambers.
The test comprises four sections and has a total of 100 questions. One mark is given for each correct answer. In the first section applicants are asked to identify which towns a number of housing areas or estates are situated in. The second section requires the applicant to state the nearest main road to a number of named streets. The third section requires applicants to identify the streets in which various pubs and clubs are located. The final section asks where the nearest main road is to a number of miscellaneous premises such as businesses, health centres, schools and entertainment venues. Main roads are shown coloured brown/gold on the map. Each section accounts for roughly 25% of the total mark. The pass mark is 80%. One resit is allowed if an applicant does not achieve 80%. A copy of the current West Lothian map is issued on receipt of an application.
Applicants are allocated one hour to complete the test.
Applicants who require a reasonable adjustment in terms of the Equality Act 2010, should contact the Licensing Team in writing by email or letter prior to making arrangements to sit the test.
If the test is failed on two occasions your application will require to be refused by the Chief Solicitor using her delegated powers. You will be able to reapply for another licence after a year has passed after the refusal.
If you answer yes to any of the questions in the application regarding health or if you are aged 45 or over when you apply for a taxi driver's licence you will be referred to the Council's appointed medical advisor who will assess your fitness against the group 2 standards. If you are unsure of the DVLA group 2 standards and how this would affect you applying for a taxi driver's licence, you should discuss this and your medical history with your own GP before applying.
Information on what to expect during the medical assessment can be found in this leaflet
If you consider that you may qualify for an exemption from assisting wheelchair passengers on grounds of your disability you should contact the Licensing Team who will arrange for you to be examined by Council's appointed medical advisor who will want to see information about your medical condition from your GP.
You should arrive in good time for your appointment and at least 15 minutes before the scheduled time.
You will need to take a number of items with you to your appointment. Please read the information below carefully as failure to bring the necessary items may lead to the examination being cancelled or you being certified as unfit.
If you are a current licence holder you must bring your West Lothian Council taxi or private hire car driver's licence (these are printed on yellow or pink card) and the identity card (ID) issued with your licence, these should be handed to the receptionist before the assessment
If you are a new applicant you must bring either your passport or photocard DVLA driving licence, this will be checked by the receptionist prior to the assessment
If you are currently prescribed any medications by your GP you must bring these with you or a copy of your prescription
If you wear glasses or contact lenses for driving you must bring these with you plus a copy of your eye prescription
You should bring with you any supporting medical information in relation to any conditions from your own health care professional, see the guidance notes to the application for further information
You should contact the Licensing Team as soon as possible if you are unable to bring any of the above items with you.
If you cancel this appointment or fail to attend on time you will be responsible for paying a missed medical fee, and a further appointment will not be arranged until that fee is paid.
It is Council policy that new applicants for hire car driver's licences must be certified fit to drive a hire car for a minimum period of one year. You should therefore discuss your medical history and the application of the Group 2 standards with your GP prior to submitting your application as additional tests may require to be arranged by your doctor before you can be certified as fit to drive a hire car. You should bring any additional information which your own doctor obtains to the medical assessment.
If you fail to be certified fit to drive for a minimum period of one year your application will be refused. Normally you cannot reapply for the same type of licence for a period of 12 months from the date the application was refused, however if your medical condition changes you can submit an application along with a letter giving reasons why there has been a change in your circumstances and your application should be accepted.
Existing Licence Holders
If you are an existing licence holder and if any of the following occurs your licence will be immediately suspended:
- If you fail a medical; or
- report a change to your medical history which may mean that you no longer comply with the DVLA group 2 standards
You can contact the Licensing Team to arrange a further medical appointment once you have been advised by your GP that in their view you now meet the DVLA group 2 standards and that you are in a position to resume driving a hire car. Please ensure that you discuss the DVLA group 2 standards with your doctor as they may not be aware that these are applied to hire car drivers in West Lothian. Depending on your medical history if no evidence is available from your GP the council's medical advisors may be unable to certify you fit immediately and may need to request follow up reports. These reports can only be requested following a medical assessment and with your consent.
Yes, for all new hire car driver's applications and applications to renew existing hire car drivers licences lodged after 1 December 2016, the Council is required to carry out a right to work check. See paragraph 7 of the guidance notes attached to the application form for further details. There is detailed information about right to work checks Home Office Guidance on Right to Work ChecksIn dealing with your application the council must follow the Guidance for Licensing Authorities in Scotland to Prevent Illegal Working in The Taxi And Private Hire Car Sector issued by the Home Office
See paragraph 3 of the guidance notes attached to the application form. There is detailed information about declaring convictions
You will be contacted by the Licensing Team once your application has been vetted by Police Scotland to update you regarding the process of your application. Police Scotland has 28 days in which to respond to your application.
Following any required topographical test, right to work check or medical, applications which do not attract any adverse comments/objections are granted by the Chief Solicitor under delegated powers.
If you do not have a right to work in the UK your application cannot be processed further.
If you require a medical and are not certified fit by the council's medical advisors your application will require to be refused by the Chief Solicitor using her delegated powers. You will be able to reapply for another licence after a year has passed after the refusal or sooner if there is a material change in your circumstances.
If the topographical test is failed on two occasions your application will require to be refused by the Chief Solicitor using her delegated powers. You will be able to reapply for another licence after a year has passed after the refusal.
All other applications where adverse comments/objections are received require to be referred to the Licensing Committee for determination. You will be advised if your application is being referred to the Licensing Committee. The Committee meets on a monthly basis.
We have nine months in which to determine your application however the majority of applications are determined within 60 days.
You will be contacted once your licence has been granted to make arrangements for you to collect the licence and ID badge and sign for your conditions. You will require to produce evidence of your identity before you can collect and sign for the documentation.
A taxi driver's licence is normally issued for a period of 3 years for both the grant or renewal of a licence, however in certain circumstances as noted below this may be for a shorter period:
- Applications that have been considered by the Licensing Committee - the Committee have powers to determine how long a licence can be granted and on some occasions this may be for a period less than 3 years
- Where a person's immigration permission to live and work in the UK is time-limited - a hire car drivers licence can only be issued for a period which will not exceed the period of permission to be in the UK
The standard conditions for taxi driver's licences and the conditions of fitness for taxi and private hire cars can be found in the Related Documents section of this page.
If you are a current licence holder and are considering varying any of your hire car conditions, to do this you need to make a variation application using this formand pay the administration fee to amend your licence. A list of fees can be found at the bottom of this page.
Once your application form and fee are received a copy of this will be sent to Police Scotland and the Taxi Examination Centre. If no adverse comments are received the licence can be varied by the Chief Solicitor if she is content to use her delegated powers.
However if any adverse comments are received or the Chief Solicitor is not prepared to use her delegated powers the application would then need to be referred to the next suitable Licensing Committee for a decision to be taken. If your application needs to go to the committee the whole process may take three to four months. You will be invited to attend the meeting to explain to the committee why you believe your application should be granted.
If you are applying for a new licence or to renew an existing licence and wish to request that any of the standard conditions be varied you can request that at the time you make your application without making a separate variation application. You should include a letter with your application form explaining what condition you wish varied and the reasons for that. The procedure is the same as for variation applications and if delegated powers are not used to vary the standard conditions the application would then need to be referred to the next suitable Licensing Committee for a decision to be taken on the grant or renewal of the application including your request for the conditions to be varied.
You should be aware that if your application requires to be referred to the Licensing Committee that this will delay the determination of your application.
You should notify us as soon as you can if your details change or any of the information given in your application becomes out of date due to a change in your circumstances.
If you no longer wish to hold your licence you can surrender it to the council at any time by returning your licence together with a letter stating that you wish to surrender it. If you surrender your licence it will cease to have effect.
Complaints regarding taxi or private hire vehicles and drivers may be made to the Licensing Team. These must be in writing either by letter or email firstname.lastname@example.org and give all the information you can about the driver or the vehicle. Please include brief details of the complaint giving the date, time and location of the incident.
Complaints cannot be investigated unless received in the required format. If you cannot make a complaint in writing please contact the Licensing Team for assistance by calling 01506 281632. If you are diverted to our voicemail please leave a message and we can call you back on a number if you have one which accepts anonymous calls.
All complaints which are received in writing, either by letter or email are referred to the TEC for investigation. If your complaint involves an allegation that the licence holder has committed an offence you must report this first to Police Scotland by calling 101 or attending at a police station. Once you have a crime reference number you should make your complaint to the Licensing Team and include the crime reference number. Further information in relation to hire car enforcement can be found here Hire Car Enforcement
The following document provides information about types of complaints and outcomes.