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  • Housing Benefit and Universal Credit

    https://www.westlothian.gov.uk/article/44376/Housing-Benefit-and-Universal-Credit

    Many people who rent their homes, and are on incomes which are significantly below average, are entitled to receive the largely Government funded Housing Benefi...

  • Customer Service Commitments

    https://www.westlothian.gov.uk/article/32978/Customer-Service-Commitments

    Housing, Customer and Building Services have Customer Service Commitments to ensure they perform well for their customers. It is important for us to know if cus...

  • Court Orders involving unpaid work in the community

    https://westlothianhscp.org.uk/article/42087/Court-Orders-involving-unpaid-work-in-the-community

    West Lothian Justice Service currently operates different types of unpaid work order: Community Payback Order , Community Service Order , Probation Order with c...

  • Decisions, Reviews and Appeals

    https://www.westlothian.gov.uk/article/33128/Decisions-Reviews-and-Appeals

    Find out about the planning application process and how to seek a review or make an appeal.

  • Bulky Uplift Service Standards

    https://www.westlothian.gov.uk/article/31990/Bulky-Uplift-Service-Standards

    We have an agreed level of service which we aim to meet for each Bulky Uplift request. Please see our  page for further information: Service Standards Payment m...

  • Burst and Frozen Water Pipes

    https://www.westlothian.gov.uk/frozenpipes

    You can act now to protect water pipes from bursting

  • Self-build Housing Register

    https://www.westlothian.gov.uk/article/78822/Self-build-Housing-Register

    The self-build housing register allows the council to understand the demand for self and custom-build housing plots and to ensure that this is considered when d...

  • Community Empowerment

    https://www.westlothian.gov.uk/article/44743/Community-Empowerment

    The Community Empowerment Bill received Royal Assent and became an Act on 24 July 2015. There are different parts to the Act, which will all come in to force at...

  • Window Cleaners Licence

    https://www.westlothian.gov.uk/article/34813/Window-Cleaners-Licence

    In terms of Section 43 of the Civic Government (Scotland) Act 1982, a licence shall be required for carrying on the trade of, or being employed as, a window cle...

  • Analogue to digital switch over customer information

    https://westlothianhscp.org.uk/digital-upgrade

    Information on the analogue to digital switch over for West Lothian Council Careline customers