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  • Bulky Uplift Service Standards

    https://www.westlothian.gov.uk/article/31990/Bulky-Uplift-Service-Standards

    We have an agreed level of service which we aim to meet for each Bulky Uplift request. Please see our  page for further information: Service Standards Payment m...

  • Burst and Frozen Water Pipes

    https://www.westlothian.gov.uk/frozenpipes

    You can act now to protect water pipes from bursting

  • Customer Service Commitments

    https://www.westlothian.gov.uk/article/32978/Customer-Service-Commitments

    Housing, Customer and Building Services have Customer Service Commitments to ensure they perform well for their customers. It is important for us to know if cus...

  • Court Orders involving unpaid work in the community

    https://westlothianhscp.org.uk/article/42087/Court-Orders-involving-unpaid-work-in-the-community

    West Lothian Justice Service currently operates different types of unpaid work order: Community Payback Order , Community Service Order , Probation Order with c...

  • Insurance and Insurance Claims

    https://www.westlothian.gov.uk/article/32558/Insurance-and-Insurance-Claims

    The Council strongly advises all tenants to take out a contents insurance policy to cover your personal belongings. If you do not take out contents insurance, a...

  • Housing Benefit and Universal Credit

    https://www.westlothian.gov.uk/article/44376/Housing-Benefit-and-Universal-Credit

    Many people who rent their homes, and are on incomes which are significantly below average, are entitled to receive the largely Government funded Housing Benefi...

  • Recycling Information for New Homeowners/Tenants

    https://www.westlothian.gov.uk/article/88580/Recycling-Information-for-New-Homeowners-Tenants

    Just moved to West Lothian? Or needing a reminder about how to dispose of your rubbish? You can download the all the information you need or request a pack is s...

  • Decisions, Reviews and Appeals

    https://www.westlothian.gov.uk/article/33128/Decisions-Reviews-and-Appeals

    Find out about the planning application process and how to seek a review or make an appeal.

  • Housing Scotland Act

    https://www.westlothian.gov.uk/article/44301/Housing-Scotland-Act

    Updating your tenancy: have you told us of any changes?

  • Self-build Housing Register

    https://www.westlothian.gov.uk/article/78822/Self-build-Housing-Register

    The self-build housing register allows the council to understand the demand for self and custom-build housing plots and to ensure that this is considered when d...