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Bulky Uplift Service Standards
https://www.westlothian.gov.uk/article/31990/Bulky-Uplift-Service-StandardsWe have an agreed level of service which we aim to meet for each Bulky Uplift request. Please see our page for further information: Service Standards Payment m...
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Burst and Frozen Water Pipes
https://www.westlothian.gov.uk/frozenpipesYou can act now to protect water pipes from bursting
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Customer Service Commitments
https://www.westlothian.gov.uk/article/32978/Customer-Service-CommitmentsHousing, Customer and Building Services have Customer Service Commitments to ensure they perform well for their customers. It is important for us to know if cus...
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Court Orders involving unpaid work in the community
https://westlothianhscp.org.uk/article/42087/Court-Orders-involving-unpaid-work-in-the-communityWest Lothian Justice Service currently operates different types of unpaid work order: Community Payback Order , Community Service Order , Probation Order with c...
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Insurance and Insurance Claims
https://www.westlothian.gov.uk/article/32558/Insurance-and-Insurance-ClaimsThe Council strongly advises all tenants to take out a contents insurance policy to cover your personal belongings. If you do not take out contents insurance, a...
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Housing Benefit and Universal Credit
https://www.westlothian.gov.uk/article/44376/Housing-Benefit-and-Universal-CreditMany people who rent their homes, and are on incomes which are significantly below average, are entitled to receive the largely Government funded Housing Benefi...
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Recycling Information for New Homeowners/Tenants
https://www.westlothian.gov.uk/article/88580/Recycling-Information-for-New-Homeowners-TenantsJust moved to West Lothian? Or needing a reminder about how to dispose of your rubbish? You can download the all the information you need or request a pack is s...
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Decisions, Reviews and Appeals
https://www.westlothian.gov.uk/article/33128/Decisions-Reviews-and-AppealsFind out about the planning application process and how to seek a review or make an appeal.
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Housing Scotland Act
https://www.westlothian.gov.uk/article/44301/Housing-Scotland-ActUpdating your tenancy: have you told us of any changes?
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Self-build Housing Register
https://www.westlothian.gov.uk/article/78822/Self-build-Housing-RegisterThe self-build housing register allows the council to understand the demand for self and custom-build housing plots and to ensure that this is considered when d...