Paying my Rent

This page gives you information on your rent charges and different ways to pay your rent.

The Rent Advice and Assistance Leaflet (PDF, 175 KB)(opens new window) contains information on how to pay your rent and who to contact for assistance.

If you are having difficulty paying your rent and need advice please refer to the Advice on Paying Your Rent page.

2024/25 Rent/Garage/Service Charge Increase

The statutory rent increase notice was sent to all tenants which explains there is a 3.5% increase to rent, garage and service charges for financial year 2024/25, effect from 1st April 2024. If you have a mainstream tenancy, you would have received a letter like this rent notice letter (PDF, 83 KB)(opens new window). Tenants of temporary tenancies and garages will have received similar notice letters.

When to pay your rent

Your rent is due to be paid weekly.

If you are behind in your rent then you should be keeping to any arrangements that you have agreed, if you have not yet made an agreement, then please contact us for advice and assistance.

If you have a mainstream tenancy or garage tenancy and your account is paid up to date, the charge for your rent is over 48 weeks of the year.

For emergency or temporary accommodation rent is charged each week and there are no non-collection weeks

From 2025-2029 non-Collection weeks each year are

• The week than contains Christmas Day
• The week that contains New Year's Day
• The last 2 weeks of the rent year which are the two weeks before the first Monday in April.

For this year that means the non-collection weeks will be in the weeks starting on Monday:

• 22nd December 2025,
• 29th December 2025,
• 23rd March 2026,
• 30th March 2026

How to view your rent account

You can check your rent account and balance through the tenant's self service portal. To register to use the portal you will need your 11 digit rent account number. If you need help to register, please contact your Community Housing Officer using the contact methods on the Contacting the Council page.

How to Pay

Your rent is essential to ensuring that we can continue delivering good quality services to our tenants and maintain our housing stock. We publish articles in our Tenants News and our Landlord Report on the rent we collect and what it is spent on. The below links are to some of these articles;

• Page 19 of the Landlord Report 2021 (PDF, 1 MB)(opens new window)
• Page 12 of the Tenants News - 2019 Winter (PDF, 90 MB)(opens new window)
• Tenants News -Special Edition 2017 (PDF, 1005 KB)(opens new window)

You can find more issues of Tenants News and Landlord Reports on our Tenant Information and Publications page.