Paying my Rent
How to pay your rent, where to pay your rent and details of your rent charge.
This page gives you information on your rent charges and different ways to pay your rent. If you are having difficulty paying your rent and need advice please refer to the Advice on Paying Your Rent page.
2018/19 Rent/ Garage/ Service Charge Increase
The statutory rent increase noticewas sent to all tenants which explains there is a 3% increase to rent, garage and service charges for financial year 2018/19.
Thedocument has been prepared to help explain the letter.
When to pay your rent
Your rent is due to be paid weekly.
The charge for your rent is over 48 weeks of the year, rather than 52 weeks. This means that there are 2 weeks at Christmas and 2 weeks at the end of March which are non-collection weeks. We will tell you the non-collection weeks in your annual rent letter. Please note this only applies if you are up to date with your rent payments.
How to Pay
Direct debit is the easiest and most efficient method of paying your rent. To set up your direct debit please complete the direct debit online form or telephone 01506 282020 (option 4) where a member of staff will assist you (please have your bank details available).
If you move home please note that you will need to set up a new direct debit as your rent account reference will change.
You can pay your rent online safely and securely using our online payments system. You will need your rent account details and your debit/credit card to make the payment.
You can also log onto the Tenant Portal to pay your rent.
Notice to Customers
West Lothian Council take fraud prevention very seriously. All payment transactions take place within a secure online environment and the council will NEVER ask you to submit credit or debit card details via email.
You can call our 24 hour automated payment line on 01506 282407 using your debit or credit card.
You can pay your rent at a Customer Information Service offices. that lists a payment facility.
Cash Kiosks are available in the following Council offices where you can pay rent by cash, or debit/credit card.
- Carmondean Connected, Deans, Livingston
- Livingston CIS, Arrochar House, Civic Square, Almondvale Boulevard, Livingston, EH54 6QJ
- Bathgate CIS, Bathgate Partnership Centre, South Bridge Street, Bathgate, EH48 1TS
- Broxburn CIS, Strathbrock Partnership Centre, West Main Street, Broxburn
You can make a payment at any Post Office, please ensure that you have your payment card with you.
This is an instruction from you to your bank to make regular payments to us directly from your bank account.
You can pay your rent at any Payzone outlet, please ensure that you have your payment card with you. You can view your nearest outlet on the Payzone outlets website.
Important: Do not send cash or your payment card through the post.
Your cheque should be made payable to West Lothian Council. Please ensure that you write your rent reference on the back of your cheque.
Please send to:
West Lothian Council,
Howden South Road
Your rent is important to ensure we can continue to deliver good quality services to our tenants and maintain our stock. We publish articles in our Tenants News on the rent we collect and what it is spent on. The below links are to some of these articles;