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Our aim is to make it as easy as possible to access our services, help and information when it is convenient for you.

Customer Service Centre Festive Opening Hours

The Customer Service Centre will be dealing with Emergency Calls Only from 3.30pm on Monday 24 December until 8am on Thursday 27 December and again from 3.30pm on Monday 31 December until 8am on Thursday 3 January.

The contact centre will be open as normal from 8am on Thursday 27 December until 3.30pm on Monday 31 December and will resume normal opening hours in the New Year from 8am on Thursday 3 January

Customers with specific requirements

For customer with specific requirements please visit  the specific requirements contact information page.

Customer Service Centre Feedback

Feedback

West Lothian Council trust that you found everything that you needed on this visit.  We value your feedback on what you found during your contact with us and how you would like to see the website develop in the future.  We will give careful consideration to all comments and feedback we receive.  Please take time to email us your comments now

You Said, We Did 2017/2018

You Said "I don't like the new payment system."

We Did " We had to introduce a new secure system for taking payments to comply with the Payment Card Industry (PCI) legislation, this means that the advisers are no longer able to take debit/credit card details over the phone."

You Said " Why do I always have to wait so long before my call is answered?"

We Did "We continue to work closely with IT to develop our telephony system which has already enabled us to significantly reduce our waiting time with further development and improvements in progress"

You Said "I would like to see the CSC complete more enquiries at the first point of contact."

We Did  "Frequent meetings between the CSC and our partners is ongoing which allows scripting and information on the databases to be updated, which allows more enquiries to be dealt with at first point of contact"

Customer Service Centre Service Standards

    1. What would you like to contact us about?

    2. Have you reported your issue previously?