Our aim is to make it as easy as possible to access our services, help and information when it is convenient for you. The Customer Service Centre (CSC) - 01506 280000 - is open from 8am until 10pm seven days a week, giving you easy access to highly trained advisers.
For general enquiries:
The council's Customer Service Centre (CSC) lines are open from Monday - Friday 8am - 10pm for general calls thereafter a number of staff are on-site to deal with emergency calls. The CSC lines are also open 24 hours a day for emergency calls relating to noise, homelessness, repairs to council houses, roads, street lighting and environmental health.
Call us: 01506 280000
Email Customer Service Centre. Please note emails will be responded to within 24 hours.
There are other direct numbers for specialised services as follows:
|Gas servicing||0808 1003353|
For all Council Tax and Housing Benefit Enquiries
Revenues Officers are available from Monday 8.30am to 5.00pm and on a Friday from 8.30am to 4.00pm.
Call: 01506 280000 Option 2 or Contact Revenues Enquiry
Customers with special requirements
Information is available in Braille, tape, large print and community languages. For interpretation and translation services please telephone our Customer Service Centre on 01506 280000. We also use Browsealoud text speak software on our website.
Text phones offer the opportunity for people with a hearing impairment to access the council. The text phone number is: 18001 01506 591652. A loop system is also available in all offices.
Public, Bank and local holidays
West Lothian Council takes seven days public holidays: Christmas Day; Boxing Day; 1st and 2nd of January, Good Friday and Easter Monday and the May day holiday (the first Monday in May). However, the Customer Service Centre is open 365 days per year to deal with any enquiries.
Companies in West Lothian may choose to follow Scottish, English, Edinburgh or Glasgow holiday dates as well as local holidays such as John Newlands Day in Bathgate and Linlithgow Marches Day in Linlithgow. These holidays are not determined by West Lothian Council.
Visiting the Civic Centre
For more information please visit Civic Centre Web Page
West Lothian Council trust that you found everything that you needed on this visit. We value your feedback on what you found during your contact with us and how you would like to see the website develop in the future. We will give careful consideration to all comments and feedback we receive. Please take time to email us your comments now
You Said, We Did 2015/16
You Said "I don't like the new payment system."
We Did " We had to introduce a new secure system for taking payments to comply with the Payment Card Industry (PCI) legislation, this means that the advisers are no longer able to take debit/credit card details over the phone."
You Said " Why do I always have to wait so long before my call is answered?"
We Did "We are working closely with IT to develop our telephone system which will enable us to significantly reduce the waiting time"
You Said "I would like to see the CSC complete more enquiries at the first point of contact."
We Did "Frequent meetings between the CSC and our partners is ongoing which allows scripting and information on the databases to be updated, which allows more enquiries to be dealt with at first point of contact"