West Lothian Council is committed to providing high-quality customer services. We value complaints and use the information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.
West Lothian Council Complaints Procedure
You can review our Complaints Procedure [1MB] prior to submitting a complaint.
- Full Complaints Handling Procedure [155KB]
- What happens when I have complained?
- West Lothian Council Annual Complaint Performance Report 2020/21 [161KB]
Customer Notice: If you do not receive an email and confirmation message once you submit the form below, the form has not been sent and we will not receive your complaint. If this does happen please try to submit the form again.