Complaints

West Lothian Council is committed to providing high-quality customer services. We value complaints and use the information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.

West Lothian Council Complaints Procedure

You can review our Icon for pdf Complaints Procedure [1.82MB] prior to submitting a complaint.

Customer Notice: If you do not receive an email and confirmation message once you submit the form below, the form has not been sent and we will not receive your complaint. If this does happen please try to submit the form again.

If something goes wrong or you are dissatisfied with our services, please tell us.
We will always tell you who is dealing with your complaint. Our complaints procedure has two stages:
The council have alternative methods by which you can make a complaint, should you not wish to submit it online.
West Lothian Council's Annual Complaints Performance Reports available for download.