West Lothian Council is committed to providing high-quality customer services. We value complaints and use the information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.
Customer Notice - Due to essential maintenance. Online forms will be unavailable from 5pm on Saturday 17 November until 8am on Monday 19 November. Apologies for the inconvenience.
West Lothian Council Complaints Procedure
You can review our Complaints Procedure [1Mb] prior to submitting a complaint.