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Global Microsoft Outage - 13 November 2026

Due to a global Microsoft outage all online forms are not available at the moment. We will provide an update as soon as the issue is resolved. If you have an urgent request, please call the customer service centre on 01506 280000. Please be aware that phone lines may be busier than usual.
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Annual Complaint Performance Reports

West Lothian Council's Annual Complaints Performance Reports available for download.

West Lothian Council Annual Complaint Performance Report 2025/26
West Lothian Council Annual Complaint Performance Report 2024/25
West Lothian Council Annual Complaint Performance Report 2023/24
West Lothian Council Annual Complaint Performance Report 2022/23
West Lothian Council Annual Complaint Performance Report 2021/22
West Lothian Council Annual Complaint Performance Report 2020/21