Tenant Participation is about you, our tenants, taking part in decision making processes and influencing decisions about housing policies, housing conditions, and housing (and related) services.
Tenant Satisfaction Focus Group Cancelled
Please note that due to the bad weather we have had to cancel the Wednesday 12th February evening focus group in Fauldhouse Partnership Centre.
The Housing (Scotland) Act 2001 gives tenants legal rights in relation to participation and places a duty on local authorities and registered social landlords to consult with tenants on a range of housing issues.
Housing, Customer and Building Services (HCBS) is the landlord for West Lothian Council's housing stock and has the responsibility to communicate, consult and take on board the views and opinions of tenants. These will be used to influence decisions and shape services to meet the needs of tenants. The Council has a Tenant Participation Strategy which sets out ways tenants can take part in improving, monitoring and scrutinising services.
Tenants have a right to be consulted on:
- Changes to rent and service charges
- Housing management, repairs and maintenance policies, standards of service in relation to housing
- Any proposal to change the landlord
- The Tenant Participation Strategy
The West Lothiansets out how tenants and service users can take part in a number of ways, both formal and informal.
Here are some examples of how you can take part:
- Tenants and Residents Groups
- Register of Interested Tenants
- Working Groups
- Editorial Panel
- Housing Networks
- Tenant Led Inspections
- Annual Events
- Tenants Panel
- Estate Walkabouts
- Good Neighbour Awards
- Street Environmental Improvement Projects
Can you think of a communal area that could do with a bit of a facelift. We have an annual budget where tenants can put forward their ideas that would benefit tenants in the area. To be considered, applications must fulfil the following criteria:
- be on land owned by Housing, Customer and Building Services
- be on communal/shared areas which will improve the environment and/or security for tenants in the area
- must have agreement of other council services or external agencies where maintenance is or wile their responsibility at the end of a project
Projects must NOT:
- be used to fund work in individual homes
- require ongoing maintenance by Housing, Customer and Building Services
- must not include individual garden space
If you have an idea for a project, complete our .
Housing, Customer and Building Services works with tenants throughout the year in various different ways. The Tenant Participation Report details the work that the Tenant Participation Team has been involved in:
Join Us on Facebook!
The Tenant Participation team is looking to help West Lothian Council tenants consult with us and converse with us through social media. If you are interested in joining the group then get in touch with us at TP@westlothian.gov.uk and once we have confirmed you are a tenant (or part of a tenant's household) we can invite you to join our Facebook group.
For the most recent editions of the Tenants News, see the Tenant Information and Publications page
The Regulator publishes guides for tenants and service users
The Scottish Housing Regulator has published 'How We Regulate: A guide for tenants and service users'. The guide has been written to help tenants, homeless people and other service users find out more about the work of the Regulator and also explains how they can go about raising concerns about their landlord.
- If you are a tenant and are aware of a significant performance failure you should:
- raise the issue with your landlord
- give them a reasonable time to respond
- give them a reasonable time to fix the failure.
If your landlord does not deal with the failure, or it agrees to do something and nothing happens, then you can report this to the Scottish Housing Regulator. For more information please see thepublished by the regulator
Guidance on the Housing Act
Ahas been published.