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Tenant Participation

Tenant Participation is about providing opportunities for West Lothian Council Tenants to take part in decision making processes and influence housing policies, housing conditions and housing related services.

The Housing (Scotland) Act 2001 gives tenants legal rights in relation to participation and places a duty on local authorities and registered social landlords to consult with tenants on a range of housing issues.

Housing, Customer and Building Services (HCBS) is the landlord for West Lothian Council's housing stock and has the responsibility to communicate, consult and take on board the views and opinions of tenants.  These will be used to influence decisions and shape services to meet the needs of tenants.  The Council has a Tenant Participation Strategy which sets out ways tenants can take part in improving, monitoring and scrutinising services.  Here are some examples:

  • West Lothian Tenants Housing Networks
  • Working Groups (these include; Tenant Panel (Performance & Scrutiny), Editorial Panel, Capital Programme, TP Development)
  • Tenant Led Inspections 
  • Surveys
  • Estate Inspections
  • Tenants and Residents Groups

To find out more, take a look at our pdf icon Tenant Participation Strategy [4Mb].  You will see from this that there is a dedicated Tenant Participation team, whose role is to facilitate communication between tenants and HCBS.  To take part or find out more, get in touch:Email us: or complete our Online Form

Street Environmental Improvement Projects

Can you think of a communal area that could do with a bit of a facelift.  We have an annual budget where tenants can put forward their ideas that would benefit tenants in the area. To be considered, applications must fulfil the following criteria:

Projects must:

  • be on land owned by Housing, Customer and Building Services
  • be on communal/shared areas which will improve the environment and/or security for tenants in the area
  • must have agreement of other council services or external agencies where maintenance is or wile their responsibility at the end of a project

Projects must NOT:

  • be used to fund work in individual homes
  • require ongoing maintenance by Housing, Customer and Building Services
  • must not include individual garden space

If you have an idea for a project, complete our online application.


Tenant Participation Annual Report

Housing, Customer and Building Services works with tenants throughout the year in various different ways.  The Tenant Participation Report details the work that the Tenant Participation Team has been involved in:

Tenant Consultation will be carried out for changes that affect tenants.  These will include:

  • Changes to rent and service charges
  • Housing management, repairs and maintenance policies, standards of service in relation to housing
  • Any proposal to change the landlord

Join Us on Facebook!

The Tenant Participation team is looking to help West Lothian Council tenants consult with us and converse with us through social media. If you are interested in joining the group then get in touch with us at and once we have confirmed you are a tenant (or part of a tenant's household) we can invite you to join our Facebook group.

Tenants have a right to be consulted on:

  • Changes to rent and service charges
  • Housing management, repairs and maintenance policies, standards of service in relation to housing
  • Any proposal to change the landlord
  • The Tenant Participation Strategy

The West Lothian pdf icon Tenant Participation Strategy [4Mb] sets out how tenants and service users can take part in a number of ways, both formal and informal.  Here are some examples of how you can take part:

  • Tenants and Residents Groups
  • Surveys
  • Register of Interested Tenants
  • Working Groups
  • Editorial Panel
  • Housing Networks
  • Tenant Led Inspections
  • Annual Events
  • Tenants Panel
  • Estate Walkabouts
  • Good Neighbour Awards
  • Street Environmental Improvement Projects

For more information please take a look at the pdf icon Tenant Participation Strategy [4Mb].If you would like to speak to someone about this or would like a copy of the strategy sent out to you, please contact the Tenant Participation Team at or complete the form. 

Tenants News

For the most recent editions of the Tenants News, see the Tenant Information and Publications page

Regulator publishes guide for tenants and service users

The Scottish Housing Regulator has published 'How We Regulate: A guide for tenants and service users'. The guide has been written to help tenants, homeless people and other service users find out more about the work of the Regulator and also explains how they can go about raising concerns about their landlord.

  • If you are a tenant and are aware of a significant performance failure you should:
  • raise the issue with your landlord
  • give them a reasonable time to respond
  • give them a reasonable time to fix the failure.

If your landlord does not deal with the failure, or it agrees to do something and nothing happens, then you can report this to the Scottish Housing Regulator.  For more information please see the pdf icon Complaints and Significant Performance Failures leaflet [48kb] published by the regulator


Guidance on the Housing Act

A pdf icon guide to the Housing (Scotland) Act 2014 [398kb] has been published.