Trusted Trader

West Lothian Trusted Trader launched in November 2013 and allows consumers to search for a reputable trader.

Consumers can access comments from previous customers and can provide their own feedback through a Comments and Ratings form provided by a member of our scheme and sent directly to us. If you do not receive a feedback form after work is completed by one of our members, please contact us. Alternatively you can complete an online feedback form.

Any traders joining the scheme and required to sign up to a code of practice agreeing to trade fairly, with Trading Standards monitoring their business practices.

Before entering into a contract with a trader for any work, pre-shopping advice can be obtained from Citizens Advice (opens new window).

Limitations to the Scheme

Trading Standards are not directly involved in the agreement between you and the trader and we cannot offer compensation if things go wrong. However, we can offer assistance in the event of complaints through our Dispute Resolution Service. Details of this can be found in the Trusted Trader terms and conditions (PDF, 469 KB)(opens new window).

• We cannot guarantee the financial standing of members
• We cannot guarantee their health and safety procedures
• We cannot guarantee the quality of their workmanship

Becoming a Trusted Trader

If you are a local trader who wishes to join our scheme, further information along with the terms and conditions and price of the scheme can be found on our dedicated become a trusted trader page.