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Complaints
https://www.westlothian.gov.uk/complaintsWest Lothian Council is committed to providing high-quality customer services. We value complaints and use the information from them to...
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Landlord Accreditation Scheme
https://www.westlothian.gov.uk/article/77102/Landlord-Accreditation-SchemeInformation on the West Lothian Landlord Accreditation Scheme (WLLAS). Giving recognition to those landlords who are complying with their legal requirements and...
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Fire and smoke alarms: changes to the law- what you need to know
https://westlothianhscp.org.uk/article/73938/Fire-and-smoke-alarms-changes-to-the-law-what-you-need-to-know...with heat and carbon monoxide alarms provided by West Lothian Councils Home Safety Service . Fire and smoke alarms, changes to the law...
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Customer Strategy 2023 to 2028 (Plain Text Version) - Introduction
https://www.westlothian.gov.uk/article/80964/IntroductionAs a provider of essential public services to a growing community, we recognise the significant impact that the council has on West Lothian...
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Customer Strategy 2023 to 2028
https://www.westlothian.gov.uk/customer-strategyAs a provider of essential public services to a growing community, we recognise the significant impact that the council has on West Lothian...
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Element (10): Business Continuity and Vital Records
https://www.westlothian.gov.uk/article/33844/Element-10-Business-Continuity-and-Vital-Records...through the business classification schemes (file plans) and paper inventories of each service. These feed the Business Continuity and...
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Carers of West Lothian
https://westlothianhscp.org.uk/article/81823/Carers-of-West-LothianCarers of West Lothian is a charity offering a range of services developed to meet the needs of unpaid carers and disabled people in West...
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Community Outreach Team (COT)
https://westlothianhscp.org.uk/article/38425/Community-Outreach-Team-COTThe Community Outreach Team (COT) and Day Services will provide a community based service to people with severe and enduring mental illness...
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Local Government Benchmarking Framework
https://www.westlothian.gov.uk/lgbfLocal councils provide a wide range of services for their communities. The information shown here is provided to help you understand how...
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No One Left Behind Case Study
https://www.westlothian.gov.uk/article/80724/No-One-Left-Behind-Case-Study...Three Projects - one approach. This case study is a joined-up approach between three services who worked in partnership to support a young...