Contact Us by Telephone

The main contact details for the council.

Due to the ongoing and developing situation with COID-19 Coronavirus, our Customer Service centre have currently a small number of staff available to handle your enquiries by telephone or email.  Therefore we will be dealing with emergency situations only.  If you are unsure if your issue is an emergency please call us on 01506 280000.

You can access many of the council's service online. Find updated information on Coronavirus (COVID-19) - Information and Updates

  • Repairs - The Council are responding to emergency repairs including gas emergency repairs.  Any routine maintenance issues will be addressed in due course.   This will be reviewed again mid-April. 
  • Recycling & Waste Management - Please note that all Recycling Centres are closed and bulky uplifts have been suspended until further notice. Waste Management are prioritising bin collections.
  • Payments- Our offices are currently not accepting cash payments.  Payments can be made online at Pay for it or contact us on 01506 280000 and we can transfer you to our automated services.  You may be able to pay at some post offices, however, check on their websites before to ensure that they are open.

The customer service team will be get back to you as soon as possible. We thank all customers for their understanding and patience.

Contact Telephone Number

The main contact telephone number for the council is 01506 280000.

The Customer Service Centre is available 24 hours a day, 7 days a week

Customers with specific requirements

For interpretation and translation services please telephone our Customer Service Centre on 01506 280000. We also use Recite Me text speak software on our website.

Deaf or hard of hearing

British Sign Language (BSL) users can contact us direct by using the Contact Scotland Website

Alternatively you can use the Next Generation Text Service also known as Text Relay by dialling 18001 + 01506 280000

Customer Service Centre

You said we did 2019/2020

You said:

'The staff within Customer Services are always lovely however the time it takes to speak with someone is too long.  Perhaps more staff are required?'

We did:

Recruit additional staff to enable us to improve our wait times.  More of our staff are also upskilled and can assist with a broader range of call types

You said:

'after numerous phones calls to West Lothian Council re my bins not being emptied I was put through to a lovely lady within Customer Care who took on my enquiry and had the matter resolved within 24hrs'

We did:

Work in partnership with Operational Services and have our Customer Care team work from various locations in order to understand and form better working relations to assist Services and Customers alike.  The feedback since has been very positive.

Customer Service Centre Service Standards