Customer Feedback and Complaints
Feedback from our customer and details of how to make a complaint. Also in this section are details of our enforcement policy and performance information.
Receiving feedback on our service is important. Each year we complete a survey of our customers and also the businesses we visit. Thesurvey findings continue to demonstrate good levels of customer satisfaction with the service.
Thefor Environmental Health & Trading Standards applies to the regulatory controls for the service.
The document sets out the key principles under which enforcement officers will seek to achieve compliance with various pieces of civil and criminal legislation. It is intended to guide enforcement officers in deciding what course of action to take on discovery of an infringement and to improve consistency in the decision making process.
The policy is also designed to help businesses and individuals understand our objectives and methods for achieving compliance and the criteria considered when deciding the most appropriate response to a breach of legislation.
View our performance information.
Complaints about our service
We do our best to deliver the best service we can to our customers. There may, however, be occasions when we don't deliver the service we should. We value customers feedback in these situations. If you need to complain about the service then please access the Complaints page.