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Customer Feedback and Complaints

Feedback from our customer and details of how to make a complaint. Also in this section are details of our enforcement policy and performance information.

Customer Survey

Receiving feedback on our service is important. Each year we complete a survey of our customers and also the businesses we visit. The current survey is online at Environmental Health and Trading Standards Online Survey (opens new window). Please take the time to provide us with feedback.

The  Environmental Health Customer Consultation [105KB]  survey findings continue to demonstrate good levels of customer satisfaction with the service.

Enforcement Policy

The  Enforcement Policy [365KB]  for Environmental Health & Trading Standards applies to the regulatory controls for the service.

The document sets out the key principles under which enforcement officers will seek to achieve compliance with various pieces of civil and criminal legislation. It is intended to guide enforcement officers in deciding what course of action to take on discovery of an infringement and to improve consistency in the decision making process.

The policy is also designed to help businesses and individuals understand our objectives and methods for achieving compliance and the criteria considered when deciding the most appropriate response  to a breach of legislation.


View our performance information (opens new window).

Complaints about our service

We do our best to deliver the best service we can to our customers. There may, however, be occasions when we don't deliver the service we should. We value customers feedback in these situations. If you need to complain about the service then please access the Complaints page.