Toggle menu

Global Microsoft Outage - 13 November 2026

Due to a global Microsoft outage all online forms are not available at the moment. We will provide an update as soon as the issue is resolved. If you have an urgent request, please call the customer service centre on 01506 280000. Please be aware that phone lines may be busier than usual.

Licensing Standards Officer (LSO)

The Licensing (Scotland) Act 2005 introduced the role of the Licensing Standards Officer (LSO), who is responsible under the Act for providing guidance and information to interested parties; ensuring compliance by licence holders; and providing a mediation service for the purpose of avoiding or resolving disputes.

Please note that the Licensing web pages are intended to guide you through the procedures associated with making an application for a licence. They are not intended to summarise relatively complex areas of the law. Anyone using these pages should obtain independent advice from their own solicitors or advice centre.