Carmondean Connected

Find out about when the office is open, what services are available and how to get there. Please note there are payment facilities available.

In line with advice from the Scottish Government on reducing social contact in relation to the Coronavirus (COVID 19), all CIS offices are now closed to the public. This decision has been made in accordance with up-to-date public health guidance in order to mitigate the spread of the virus. 

What can we help with?

The Customer Information Service deals face to face with enquiries on all council services.


Carmondean Centre



EH54 8PT

West Lothian

United Kingdom

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Opening hours
  • Monday 10am -1pm and 2pm - 4pm
  • Tuesday 10am -1pm and 2pm - 4pm
  • Wednesday 11am - 1pm and 2pm - 4pm
  • Thursday 10am - 1pm and 2pm - 4pm
  • Friday 10am - 1pm and 2pm - 4pm
  • Saturday Closed
  • Sunday Closed 

The CIS desk will be closed for lunch between 1pm and 2pm each day.

Self service Payment Kiosk is also available on site.  Please note the cash kiosk payment facility closes 30 minutes before closing each day. Outwith these times the kiosk is available for card payments when the building is open.

Please note: if an advisor is not available, a phone service will be offered