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Customer Information Service (CIS)

The Customer Information Service (CIS) is open on an appointment basis to deal with enquiries regarding all council services.

Customers should phone 01506 280150 to speak with one of our officers and book an appointment. 

The phone line operates between the hours of 9am - 4.30pm Monday to Thursday and 9am - 3.30pm on a Friday. 

Currently there is no drop-in service. 

 

Please help us continue to improve by telling us about your experiences when attending an appointment at a CIS Office: Customer and Community Services - Customer Satisfaction Survey

 

Attending your appointment

Please follow these simple steps:

  • Arrive at your appointment time. We have limited seating in our CIS offices (including waiting areas).

  • If you are unable to attend your appointment please call ahead to rearrange your appointment (phone 01506 280150).

  • Our staff are here to help you, please respect them at all times.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible.

Payment Offices

There are Payment Offices at Arrochar House (Livingston) and The Jim Walker Partnership Centre (Bathgate) - no appointment required.

Please note: at the council's budget setting meeting in February 2023, a proposal to close the Payment Offices was approved. The offices will close on Thursday 28 March 2024.

For further information on how to make or receive payments, see information on the closures

 

West Lothian Council currently has two payment offices: one in the Jim Walker Partnership Centre (Bathgate) and one in Arrochar House (Livingston), both will close on Thursday 28 March 2024 as part of measures agreed at the councils' budget setting meeting in February 2023.
Armadale CIS is open on an appointment basis.
Broxburn CIS is open on an appointment basis.
Blackburn CIS is open on an appointment basis.
Carmondean CIS is open on an appointment basis.
Linlithgow CIS is open on an appointment basis.
Livingston CIS is open on an appointment basis.
West Calder CIS is open on an appointment basis.
Whitburn CIS is open on an appointment basis.