Supplier Feedback
West Lothian Councils Corporate Procurement Unit is committed to providing high-quality customer service. We value all types of feedback and use the information to help us improve our services.
Complaints
The Corporate Procurement Unit value complaints and use the information from them to help us improve our services. If something goes wrong or you are dissatisfied with our services, please tell us.
Information on the Councils Corporate Complaints Procedure.
Annual Surveys
Every year, the Corporate Procurement Unit surveys every customer and supplier that has been involved in a procurement exercise to get their feedback on the overall efficiency of the unit. Once responses have been received, the Corporate Procurement Unit will then review every response and create a "You Said, We Did" document, which provides information on the actions completed based on your feedback. The Annual Supplier Survey You Said, We Did document(s) can be found below:
Annual Supplier Survey 2023 - You Said, We Did (PDF, 413 KB)(opens new window)
