Window Cleaners Licence
In terms of Section 43 of the Civic Government (Scotland) Act 1982, a licence shall be required for carrying on the trade of, or being employed as, a window cleaner. The scheme is administered by the Council's Licensing Team.
The impact of the Coronavirus (COVID -19) continues to have a significant impact on the processing of licence applications.
If you need to get in touch with the Licensing Team, please do so by email to the following address: firstname.lastname@example.org
Email enquiries will be prioritised and responded to on a priority/urgent basis. We cannot accept phone calls at present.
In the meantime, applications for licences and permits (with the exception of hire car applications, please refer to the hire car webpages for details of how to make these) should be posted to the
West Lothian Council,
along with cheques or postal orders for payment of any fee required and copies of all required supporting documentation.
If you are unable to post your application and fee please contact the Licensing Team by email.
Please be aware that there will likely be delays in the processing of applications due to changes in working conditions at present.
If you are an event organiser you should note that when possible applicants will be able to email amended applications for events which have been postponed due to Covid-19 as long as the details of the event remain exactly the same and only the event date is changing, any other changes to event details will require a new application to be submitted in the usual manner.
The Team are able to provide general guidance on the scheme but cannot assist you to complete your application form or provide legal advice on whether a licence is required. You should seek legal advice from a solicitor or advice centre if you are unsure as to whether if you require a licence.
In terms of Section 43 of the Civic Government (Scotland) Act 1982, a licence shall be required for carrying on the trade of, or being employed as, a window cleaner.
If you want to apply for a window cleaner's licence you must submit an application form along with the required documents and the appropriate fee. Applications with guidance notes attached and a note of fees are available from the downloads section on this page.
You should read the guidance notes carefully before completing the application form. You must ensure that you use the most up to date application form available to download from this page, out of date versions cannot be accepted.
Mandatory background checks will be carried out on all applicants by Police Scotland and applicants' details will be retained on computer. You will be contacted once vetting is complete.
Any member of the public can make an objection or representation about a window cleaner's licence application.
A guidance note explaining how an objection or representation can be made can be viewed here
We have nine months in which to make a decision regarding your application however the majority of applications are determined within 60 days and applications which do not attract any adverse comments or objections are granted by the Chief Solicitor under delegated powers.
All other applications require to be referred to the Licensing Committee for a decision to be made to grant or refuse your application. You will be advised if your application is being referred to the Licensing Committee. The Committee meets on a monthly basis and you will be sent notice of the date and time of the meeting at which your application is to be considered along with a copy of the report on your application. Meetings are held in the West Lothian Civic Centre and you or your representative will be given the opportunity to explain to the committee at the meeting why you consider your application should be granted
If your application is refused by the Licensing Committee you may have a right of appeal against that decision and can request a written statement of reasons in relation to the decision from the Licensing Team, this must be done within 10 days of the date your application was refused. Appeals against decisions can be made to Livingston Sheriff Court, information regarding the Sheriff Court is available from the Scottish Courts website and you should consult your own legal representative should you wish further information on how to appeal.
Standard conditions that are applied to window cleaner's licences can be found in the downloads section of this page.
A window cleaner's licence is issued for a period of 1 year for both the grant or renewal of a licence.
If you are a current licence holder and wish to vary a condition of your licence you need to make a variation application using the form and pay an administration fee. Please note that a separate application must be made for each licence which you wish to be varied. The application form and a list of fees can be found in the downloads section of this page.
Once your application form and fee are received a copy of your application will be sent to the Council's advisors for their comments. If there are no adverse comments received from advisors the licence can be varied by the Chief Solicitor using delegated powers.
However if any adverse comments are received the application would then need to be referred to the next suitable Licensing Committee for a decision to be taken. If your application needs to go to the committee the whole process may take three to four months depending on how long it takes for the advisors to respond. If your variation application is referred to committee you will be invited to attend the meeting to explain to the committee why you consider your application should be granted.
If you are applying for a new licence or to renew an existing licence and wish to request that any of the standard conditions be varied you can request that at the time you make your application without making a separate variation application. You should include a letter with your application form explaining what condition you wish varied and the reasons for that. The procedure is the same as for variation applications and if any adverse comments are received the application would then need to be referred to the next suitable Licensing Committee for a decision to be taken on the grant or renewal of the application including your request for the conditions to be varied.
You should be aware that if your application requires to be referred to the Licensing Committee that this will delay the determination of your application.
You should notify us as soon as you can if your details change or any of the information given in your application becomes out of date due to a change in your circumstances.
If you no longer wish to hold your licence you can surrender it to the council at any time by returning your licence together with a letter stating that you wish to surrender it. If you surrender your licence it will cease to have effect.
The following list contains details of licence holders, the list is updated regularly and at least every 12 weeks and gives details of the name of the licence holder. For the avoidance of doubt this is the only information available to members of the public.
Complaints regarding the service offered by window cleaners should be made direct to the window cleaner. Complaints regarding the conduct of licence holders may be made to the Licensing Team. These should be made in writing by email or letter providing full details of the nature of the complaint and sent to the Licensing Team using the contact details box.
Complaints regarding unlicensed window cleaners should be made to Police Scotland by calling 101.