Accessing Information

Information available under our publication scheme will normally be available through the routes described below.

The Classes of Information page provides more details on the information available under the scheme along with additional guidance, where relevant, on how the information falling within each "class" may be accessed.

Online

Most information listed in our publication scheme is available to download from our website. 

A hyperlink within the format/availability column in the Classes of Information Available under the West Lothian Council Publication Scheme 2017 will direct you to the relevant page or document.

If you are still having trouble finding any document listed under our scheme, please contact:

Customer Services
West Lothian Council
West Lothian Civic Centre
Howden South Road
Livingston
West Lothian
EH54 6FF
Email:  customer.service@westlothian.gov.uk
Telephone: 01506 280000

If the information you seek is listed in our publication scheme but is not published on our website, we will usually be able to send you the information by email. When requesting information from us, please provide a telephone number so that we can contact you to clarify details, if necessary.

By phone

Information can also be requested from us over the phone. Please call  01506 280000 to request information available under this scheme.

By post

All information under the scheme will normally be available in paper copy form. Please address your request to:

Customer Services
West Lothian Council
West Lothian Civic Centre
Howden South Road
Livingston
West Lothian
EH54 6FF

When writing to us to request information, please include your name and address, full details of the information or documents you would like to receive, and any fee applicable (see Charges Page for further information on fees). Please also include a telephone number so that we can contact you to clarify any details, if necessary.

Advice and assistance

If you have any difficulty identifying the information you want to access, then please contact:

Customer Services
West Lothian Council
West Lothian Civic Centre
Howden South Road
Livingston
West Lothian
EH54 6FF
Email:  customer.service@westlothian.gov.uk 
Telephone: 01506 280000