Customer Charter & Information

This page will signpost you to building warrant information and tell you where you can go to get information and help with building warrant applications.

 Get Information on:

West Lothian Council building standards publish a  Icon for pdf customer charter [2.7MB] annually. The customer charter informs our customers who we are, what we do and the level of service they can expect from us. 

Making an appointment:

You should make an appointment by contacting the officer on their direct dial number given in all correspondence or by telephoning 01506 280000 if you wish to:

  • discuss an ongoing building warrant application
  • arrange a site visit for ongoing approved works

If you visit without an appointment you will not  be seen by a building standards officer. This is because they are most probably on site or dealing with other applications.

What if we can't answer your question?

We will always try and answer your question when you visit us, however this is not always possible. If we can't give you an immediate answer, we will give you a date when we will get back to you.



Performance is also reported in the Building Standards Verification Annual Performance Report and can be found in related documents.


WLC Building Standards Performance

Q1 19/20

 Q4 18/19

Financial Year 18/19

Key Performance Outcome 1. Average time taken to grant a building warrant.   

Note-: This figure is made up of time taken by both the applicant and WLC as verifier. A large portion of which we have no control over (time spent with agent)

61.33 days


72.363 days


 68.64 days

Key Performance Outcome 2. Percentage of fully achieved construction compliance plans (CCNP).




Key Performance Outcome 3. Percentage of valid building warrant applications assessed within 20 working days.

 100 %

 100 %

 100 %

Management Performance Indicator 1. Percentage of building warrants approved within 6 days of receiving all necessary additional information.




Management Performance Indicator 2. Average time taken to respond to a request for a completion certificate

1.37 days

1.68 days

 1.63 days

Management Performance Indicator 3. Percentage of completion certificates accepted within 3 days of satisfactory final inspection.