West Lothian Assessment Model (WLAM)
West Lothian Assessment Model (WLAM) is the council's self-assessment programme that services undertake to ensure that they continue to provide high quality, value for money services to the people and local communities in West Lothian.
This helps services to challenge and improve performance. The WLAM, created by West Lothian Council and partner agencies Quality Scotland and Investors in People Scotland, is now known as the Public Service Improvement Framework and is used by other public and third sector organisations in Scotland.
Service will assess using evidence, performance information and feedback from customers, partners, stakeholders and employees, to answer a set of questions or statements, in order to identify:
- Where the problems in the service are
- How customers, employees, partners and stakeholders feel about the service
- How the service performs and how this performance compares to others
- Where things can be improved
Self assessment is an important part of the council's improvement strategy, as it encourages innovation from within and involves our strongest asset in the process, our people.