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Council Performance

The Council Performance section explains how well our services perform and how the council will improve services. This includes the way that the council collates, tracks and reports performance, explaining what this means and what action is needed to improve our service performance.

Telling people how our services are performing is important.  It helps the council to demonstrate that we are open and honest with the public.  Also that we are working to improve the value and impact of our services for the people living, working and learning in West Lothian.

 

West Lothian Council monitors achievement through a range of activities and uses this information to improve services.  This includes:

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Performance

Performance management is the way that West Lothian Council measures achievement in key activities and processes.  It helps us to track the progress we are making in our key outcomes and priorities and to demonstrate that we are delivering services efficiently and effectively.

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Benchmarking

Benchmarking is an improvement process that allows West Lothian Council to compare our performance with similar organisations, such as other local Scottish authorities.  This is used to identify what we are doing and how we can learn from the high performance and good practice of others.

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Best Value

All public sector organisations have a duty to ensure they provide high performing and efficient services. West Lothian Council continually seeks opportunities to improve our services, balancing cost and quality, as well as being responsive to local needs.

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Audit, Inspections, and Awards

West Lothian Council are regularly assessed for quality, impact and efficiency.  Audit, Inspections and Awards help the council to understand how we can improve.

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Plans and Strategies

West Lothian Council has an integrated framework of plans and strategies that set out the key outcomes for the council and how we deliver services.  Here you will reports on the progress we are making on our strategies and management plans.

If you have a comment or question about council performance, please contact us on:

performanceandimprovement@westlothian.gov.uk