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Council Performance

The Council Performance section explains how well our services perform and how the council will improve services. This includes the way that the council collates, tracks and reports performance, explaining what this means and what action is needed to improve our service performance.

Performance graphic

Telling people how our services are performing is important.  It helps the council to demonstrate that we are open and honest with the public.  Also that we are working to improve the value and impact of our services for the people living, working and learning in West Lothian.

If you have a comment or question about council performance, please contact us on:

performanceandimprovement@westlothian.gov.uk

West Lothian Council monitors achievement through a range of activities and uses this information to improve services.  This includes:

Consultation and Customer Engagement
We value your opinions and are committed to providing you with the opportunities to have your say on the way that the council services are offered. Consultation and customer engagement are an important way of gauging public opinion and provide feedback on the way those services are offered.
Benchmarking
Benchmarking is an improvement process that allows West Lothian Council to compare our performance with similar organisations, such as other local Scottish authorities. This is used to identify what we are doing well and how we can learn from the high performance and good practice of others.
An image relating to Audit, Inspections, and Awards
Audit, Inspections, and Awards
West Lothian Council services are regularly assessed for quality, impact and efficiency. Audit, Inspections and Awards help the council to understand how we can improve.
Annual Report (Factfile)
West Lothian Council's Annual Report Factfile provides an overview of key council activities and achievements in five priority areas.
Corporate Plans and Strategies
Information on the council's overall Corporate Plan, Service Improvement Plans and Strategies