How to apply

The quickest and easiest way to apply is by using our online Benefit application form (opens new window) You can save your progress at any point in the application process and return later. Saved applications will be held for 30 days. You will be provided with a new Reference Number AND password each time you save progress. Please ensure that you note both the reference number AND password of the most recently saved attempt, as you will not be able to recover a saved application without both. 

Alternatively you can collect a form from your local council office or contact us by e-mail at benefits@westlothian.gov.uk  or by telephone on 01506 280000 Option 1 and we will send a form to you.

Change of address:

If you are currently receiving Housing Benefit and have changed address, please use our Change in Circumstances form (opens new window) instead.

You can collect a form from your local council office, appointments are available by contacting 01506 280150 to speak with one of our officers. Alternatively you can contact us by e-mail at  benefits@westlothian.gov.uk (opens new window)  or by telephone on 01506 280000 Option 1 and we will send a form to you.

Providing Evidence:

We may ask you to provide evidence to support your Council Tax Reduction application. The quickest and easiest way to provide evidence is to upload this online using our Evidence Upload Form. Please note that there is a maximum file size of 30mb per document. You can also only upload 10 documents per session.

You can also email evidence to us at: benefits@westlothian.gov.uk (opens new window) should your documents exceed the file size limit. 

Alternatively evidence can be submitted at your local Customer Information Service centre (CIS), details of your local CIS office including opening times can be found Customer Information Service, or by post at the address below:

The Benefits Team
Revenues Unit
Civic Centre
Howden South Road
Livingston
EH54 6FF

Please note:

• if you're married, in a civil partnership or living with a partner, you can only make one claim for both of you

Benefit Contact Details