Report a Missed Bin Collection
If your bin was not emptied as expected, you can report it online.
If your bin has not been uplifted by 8pm on your scheduled collection day, you can check our Bin Collection Updates page to see if there has been a disruption to the service and when your bin will be collected.
If your bin has not been emptied and you have received a tag on your bin, this means that there is is something in your bin that shouldn't be there (e.g. glass or food in a blue bin). Please remove the items which shouldn't be in the bin and put your bin out on the next scheduled collection day, with the lid fully closed and no bags at the side.
Half Emptied Bins
Please try not to compact the material in your bin, this can result in your bin being half emptied on collection day. If your bin is not fully emptied due to the material being compacted, or frozen together in winter months, it is your responsibility to loosen the material ready for your next scheduled collection. No additional collection will be provided for half emptied bins.
Customer Notice: Due to essential maintenance, online forms will be unavailable from 9am on Sunday 22 September until 8am on Monday 23 September. We apologise for any inconvenience.