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Registering a death

Information on how to register a death.

Death registrations are now being completed over the telephone, once we receive the (MCCD) medical cause of death certificate Form 11 from either the doctor or hospital a registrar will make contact with the next of kin (details provided by doctor or hospital). 

Please note the timeline for all death registrations to be completed is 8 days.

Please note this can take a few days to be sent from the Doctor or Hospital.

There is no need for the informant to call the office during this particlarly difficult time as our office will be in touch when we can proceed with the registration.

We would like to thank you for your patience during this time.

PLEASE NOTE we are currently experiencing a high volume of enquiries to our offices and may not be able to answer your enquiry as quickly we would like.


Once we have received the Form 11, we need to ensure the doctor has completed the following sections :

Part B Details of Certifying Doctor - Ensure the doctor has signed this. 

Sections D - Hazards - Ensure each box has been ticked YES or NO

Section E - Ensure Additional Information Post Mortem examination by pathologist has also been completed - there is only a requirement for one of these boxes to be ticked.

Attendance on deceased - there is only a requirement for one of these boxes to be ticked.

If the Form 11 is not fully completed this may cause delays with the registration.

Once we have received this certificate then we will be in a position to register the death. 

We will contact you by phone to arrange a suitable time to complete the registration.

It is handy if you also have copies of the deceased's birth and marriage or civil partnership certificates to hand to verify the details we put on death certificate but not essential.

Don't delay registering a death if these documents are not available to you, The registration can take place without them however, please see below regarding the information we require to complete registration.

When should I register a death?

A death should normally be registered within 8 days of its occurrence.

Information on Medical Reviews selected at random

Medical Review

A new system of medical scrutiny of deaths was introduced in Scotland from 13 May 2015.

This will mean that when you attend the Registrar's office to register a death your certificate may be selected at random for review by the Medical Reviewer.

If a level 1 review is selected you may experience a delay in registering the death of up to 1 working day, however, if a level 2 review has been selected this could mean a delay of up to 3 days. The Registrar will let you know when you attend the office if your certificate has been selected and if so will contact you when the review has been completed.

If a level 1 review takes place the Medical Reviewer will check the Medical Certificate Cause of Death and speak to the certifying doctor. The registrar will contact the informant once the review is complete.

If a level 2 review,takes place, in addition to the usual process for a level 1 review the Medical Reviewer will check aspects of the person's clinical record. A level 2 review will normally be completed within three working days and the registrar will contact the informant once the review is complete.

The Medical Reviewer may also request that a death is automatically referred for review if it matches the criteria specified by the Medical Reviewer. This is called a 'For Cause' review and will be carried out on an ad hoc basis when the criteria has been met.

We do not anticipate that these reviews will cause significant delays for the majority of families when making funeral arrangements as Medical Reviewers know that families will be anxious to proceed with arranging the funeral and will do all they can to minimise delays.

Please also see Certification of Death Act

What information will the registrar ask for?

The registrar will need you to know the following information about the person who has died.

  • Full name and last occupation.

  • Date and country of birth.

  • Usual home address.

  • Father's full name and occupation.

  • Mother's full name (including maiden name) and occupation (if appropriate).

  • If the person was married, widowed or divorced details of all previous marriage(s), wife's maiden name(s), and their occupation(s), 

  • If the person was in a civil partnership, their partner's full name(s), maiden name(s) and occupation(s).

  • NHS number

  • Date of birth of surviving husband, wife or civil partner.

Doctor's name and surgery address.

Who can register a death?

A death can be registered by:

  • Any relative of the deceased

  • Any person present at the death

  • The deceased's executor or other legal representative

  • The occupier, at the time of death, of the premises where the death took place.

If there is no person as above, anyone having knowledge of the particulars to be registered.

What if the Death Occurs Abroad?

You should register the death according to local regulations in the country concerned and obtain a certificate of death.

You may also be able to register the death with the British Consul in that country for a fee. However, there is no obligation to do so. A record of the death will then be sent to Scotland and you will thereafter be able to get a copy from New Register House.

Once the death is registered

Once the death has been registered the registrar will email a scanned copy of the Form 14 to your chosen funeral director. We will also post out the following documents free of charge:

  • An abbreviated extract of the death entry.

A full extract of death entry (if purchased at the time of registering).


Full Death Extract

A full death extract can be purchased at the time of registration, this may be required for any personal business of the deceased including insurance policies and private pensions. At the time of registration and up to one month this will cost £10.00 or £15.00 thereafter.


Tell Us Once Service

Tell Us Once - Privacy Statement [94KB]

Tell Us Once service notifies the government departments and local authority services that need to be made aware of a death.

You can use the service;

  • At the same time as you register the death
  • Online (the registrar will give you a reference number)
  • Over the telephone (the registrar will give you the number to call and a reference number)

The Tell Us Once service is normally contacted by the deceased's next of kin, or the person dealing with their estate. If you wish to act on their behalf you must get their permission first.

The information will be treated securely and confidentially.

What information will they need?

If the following information is available they will use the information to update records and end services, benefits and credits as appropriate and resolve any outstanding issues.

  • Name and address of next of kin
  • National insurance number,
  • Driving licence number
  • Passport number
  • Details of any benefits or entitlements they were getting e.g. state pension.
  • Details of any local council services the were receiving e.g. blue badge.

If the deceased is the registered owner of a car, it is now possible to take the reference number to contact the service and cancel the registration. This can only be done online and the car registration number is essential.

If you need help to pay for a funeral

If you're on benefits, you might be able to get help. You might be able to claim even if you weren't married or in a civil partnership with the person who died.

For more information on help paying for a funeral, contact the Advice Shop on the link at the bottom of this page.


Funeral Support Payment

Funeral Support Payment is available to people who are paying for a funeral, are on certain low-income benefits or tax credits and are the nearest relation to the person who has died.

The payment can help towards burial or cremation fees, some travel costs, and other expenses such as funeral director fees, a coffin, or flowers.

Normally, applications can only be made up to six months following a funeral. Clients can now apply late if the reason for the delay in applying is due to COVID-19.

How to contact Social Security Scotland

Check if you are eligible for a payment, and apply online at

You can also apply over the phone by calling 0800 182 2222 and requesting a call back.

For general enquiries, Social Security Scotland is now offering a web chat service between 8 am - 6 pm Monday to Friday, which can be accessed at

There is also a new online document upload function for clients to send in evidence to support an application, which can be accessed at


Claiming Bereavement Support Payment

You need to be under State Pension age

Your spouse or civil partner must have paid National Insurance for at least 25 weeks in a single tax year. When you apply, the Department for Work and Pensions (DWP) will check to see if they paid enough National Insurance.

If your spouse or civil partner died because of an accident at work, or from a disease caused by their work, the rule about National Insurance doesn't apply.

How much you can get

If you don't have children, you can get a lump sum payment of £2,500 and monthly payments of £100 for up to 18 months.

If you have children or you're pregnant, you can get a lump sum payment of £3,500 and monthly payments of £350 for up to 18 months.

You won't have to pay tax on any of the payments, including the lump sum.

You won't lose your Bereavement Support Payment if you marry, enter a civil partnership or move in with a new partner.

You won't be paid your Bereavement Support Payment if you're given a prison sentence. If you're in prison on remand, you'll still be able to get Bereavement Support Payment unless you're later sentenced to imprisonment.

If you still have some of the lump sum left after a year, it could affect the amount of other benefits you can get. Your monthly payments won't affect your other benefits.