Request an Assisted Collection

You can request an assisted collection online using the form below.


COVID-19 Service Update

Assessments for the take out service (new requests) - Service Altered
Take out service (for those already receiving this service) - Continue

For more information, please see Recycling and Waste Coronavirus Updates.


Assisted collections are for residents that are infirm, have a medical condition or a disability which prevents them from presenting their bins for collection.

Waste Services will assess the householder for an assisted collection, whether it is a permanent or temporary situation.

If you qualify, we can arrange for your bin to be collected from an agreed, accessible location within your property and put back there afterwards.

This assessment will take place within 5 working days of the request being submitted.

Additional capacity due to medical conditions

Where medical requirements necessitate additional capacity, then a request can be made via St John's hospital for assessment. This information will be referred to the council.


Icon for pdf Privacy Notice – Operational Services – Waste collection information [232.72KB]