IT Services
IT Services provide a wide range of information and communication technology services, support and advice to all of the council's services. In order to maximise efficiency and use of technology, the majority of the service is based and delivered centrally within the Civic Centre, Livingston.
The Service Portfolio & Project Management Team provides Service Management, Project Management and Project Office services to our customers and is managed by an IT Service Portfolio & Programme Manager
Service Management - IT Service Delivery Manager works with senior service managers to provide IT service account management services.
- The IT Service Delivery Manager is the key IT contact for the Service Area on matters relating to business IT service delivery, strategic business planning and IT project opportunities, customer service escalations etc
Project Management - IT Project Managers provide Project Management services to our customers.
- The team is responsible for the delivery of the IT portfolio of IT projects. On average IT are delivering 40 IT projects for the council at any point in time. Project governance for the portfolio is provided from the ICT Programme Board. All IT Project Managers are PRINCE II accredited and apply project management based on the PRINCE II methodology ensuring standards and consistency are applied across all project delivery.
Project Office - The Project Managers are supported by a Project Service Support Officer who
- provides project office services incl. quarterly project audit checks, compliance with standards, template management, budget information for capital programme projects etc
