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Survey Results

Analysis of various surveys carried out to gauge opinion of the service provided by Community Transport

 In 2019 the Community Transport team undertook a range of surveys to gauge customer satisfaction within the various services provided.  Please see below for a summary of the results.

Survey 1

Service Users were asked six questions regarding the users experience of the Community Transport Service.  The average results were as follows.

RatingAverage Score
Excellent50.5%
Good36.5%

Survey 2

Day Care Centres were asked 8 questions to gauge their satisfaction with the Community Transport Service.  3 Centres responded and the average results of their responses were as follows.

RatingAverage Score
Excellent8.3%
Good29.1%

Survey 3

Council centres that are served by the internal mail service were asked 7 questions to gauge their satisfaction with the service received.  19 responses were received and the average results of their responses were as follows.

RatingAverage Score
Excellent27%
Good26%

Survey 4

Schools were asked 7 questions to gauge their satisfaction with the school meals delivery service.  23 schools responded and the average results of their responses were as follows.

RatingAverage Score
Excellent22.3%
Good39.1%