Service Standards

Recycling & Waste Services Customer Service Standards as of 5 December 2018.

The council has an agreed level of service which we aim to meet.

Collection Commitment
Collection Container Types and Volumes
Recycling Contamination
Excess or Side Waste Policy
Missed Collections
Handling Special Requests (Assisted Take Outs)
Additional Capacity (Landfill Waste)
Replacing Containers
Disruptions to Services
Planned Communication
Communicating with Residents
Communicating Policies to Residents
Branding and Tone
Preventing Litter and Fly Tipping
Bulky or Special Waste Collection Policy