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Global Microsoft Outage - 13 November 2026

Due to a global Microsoft outage all online forms are not available at the moment. We will provide an update as soon as the issue is resolved. If you have an urgent request, please call the customer service centre on 01506 280000. Please be aware that phone lines may be busier than usual.

Changing Address

Housing Benefit is usually only paid for the property that you actually live in. If you move, Housing Benefit will be cancelled for your old address from the date you move out.

However, Housing Benefit may be paid for up to four weeks after you moved out if ALL the following apply:

  • The landlord continues to charge you rent on your old home
  • You have actually moved into your new home
  • You can prove it is unavoidable that you had to pay rent on both homes