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Education Service Standards

West Lothian Council has strong values and a clear set of outcomes that ensure the 'customer' is at the heart of everything we do. We endeavour to deliver high quality, responsive public services that meet local needs and are accessible to the people living in the communities of West Lothian.

Education Service Standards for customer service

  • We will deliver a high quality service
  • We will deliver the service within an appropriate timescale
  • We will provide you with accurate, comprehensive information
  • We will keep you informed of the progress of your request
  • We will ensure our staff are professional and knowledgeable
  • We will ensure our staff are polite and friendly
  • We will treat all customers fairly.