Communication Tools for Managers

There are a number of ways managers can stay in contact with their team's, service delivery partners and peer group. The most obvious of these email and personal phone calls. This contact information should be readily available through the email system or on Active Directory if colleagues have kept it up-to-date. If not, you should encourage them to do so.  However, there are a wider range of tools which can be used depending the circumstances to enrich the quality of communication when face-to-face meetings are not possible.


In relation to meetings or team communication conference calls using mobile phone technology is also easy to arrange as most smart phones have this facility. There are other online options which could also be used, such as:


This is an online meeting tool which can also be used to provide webinars and training. You can sign up for free and hold meetings up to 40 minutes long. Longer meetings, webinars and training events require you to subscribe. The council has a Icon for pdf guide [1.41MB] on the use of Zoom.

WARNING: Zoom is not a secure platform and should not be used for sensitive or confidential meetings, nor should you upload any council documents.

Cisco Webex

The council has adopted its own secure inhouse solution using Webex. Further details on the rollout of Webex and how to obtain access will be supplied by IT Services via the IT Self Service Portal

For more information on the Webex Meetings product and its functionality visit their website


If all your team have a smart phone and are happy to participate you can also set up a WhatsApp group to communicate more easily and more agilely than using email.


Advice on online meetings

This brief BBC clip provides some advice on using video conferencing.  The CIPD have also produced a helpful Icon for pdf guide [1.75MB].


Digital Champions

Remember your Icon for pdf Digital Champions [397.09KB] are there to help if you need support in establishing effective communication arrangements with your team and others.