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About Environmental Health and Trading Standards

Mission Statement

Our aim is to protect and enhance the health, welfare, environment, safety and trading market places of the people of West Lothian and those using the services obtained from within West Lothian.

Requesting a service / customer confidentiality

If you require assistance from environmental health or trading standards please use any of the methods of contact detailed on this page. We appreciate that a number of people may be concerned about making requests for the service to investigate complaints about another individual or business operation in case their details are passed on. It is not council policy to provide details of those requesting assistance to any other party as part of a routine investigation. For more information please see pdf icon our information sheet [102kb].

Environmental Health does not accept anonymous requests for service or notifications of concern. These do not allow us to get more information, confirm how reliable the information or source of information is, or update the person raising the concern.

Trading Standards accepts anonymous information.

Data Protection

We take the security of your information and its legal use seriously. Information is held in accordance with the Data Protection Act. We do not hold information unnecessarily. Information is retained for appropriate periods of time in accordance with pdf icon statutory requirements and internal retention policies [150kb]. For information on what information we hold and the arrangements for its removal from our records, please see our pdf icon Privacy Statement [210kb].

For more general information on the council's approach to data protection and relevant documents, please see Data Protection and GDPR.

Please note that there may be specific legal situations where such information will be required, for example in court.

Fees and Charges

Environmental Health & Trading Standards charge for various services. The pdf icon Fees and charges [147kb]  apply from 1 April 2018.

Formal Enforcement Action

We always try to solve problems. We will therefore usually try hard to resolve matters informally before resorting to using our legal powers. Our pdf icon Enforcement Policy [179kb] gives information on how, when and why we will take formal action using our legal powers.

So How Did We Do?

Please help us to improve by giving us feedback on your experience of using the Environmental Health and Trading Standards service. Let us know using our short, anonymous online survey.