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Parliamentary Ombudsman

The role of the Ombudsman is to consider complaints that government departments or public bodies in the UK have not acted properly or fairly or have provided a poor service.

The Ombudsman is independent of the government and the service is confidential and free. If you would like the Ombudsman's office to consider your complaint, you should contact them as soon as you can. The Ombudsman's office has a time limit of 12 months from the date of the matters complained about, although they can waive this time limit if they think there is a good reason to do so. Complaints about government organisations must be referred to the Ombudsman by an MP. To find out who your local MP is, go to Find your MP or contact the House of Commons Information Office on 020 7219 4272. The Ombudsman cannot consider complaints about devolved public services in Scotland. These need to be referred to the Scottish Public Services Ombudsman.

Contact Details

Phone:0345 015 4033 

Fax: 0300 061 4000 

Address: Office of the Parliamentary Ombudsman, Millbank Tower, Millbank, London. SW1 4QP 

Times: The helpline is open 8.30am to 5.30pm Monday to Friday, excluding public holidays. 

Disabled facilities: We can provide advice and information in a range of formats, including large print or audio, and in any language. 

Fees: The service is free. 

Eligibility: full list of bodies in the Ombudsman's remit can be found on the website listed below. 

Email:   phso.enquiries@ombudsman.org.uk 

Website: Parliamentary and Health Service Ombudsman