Updates to Council Social Care services

Updated 22 April

Help available for vulnerable people

West Lothian Council has launched a new social media campaign to raise awareness of the support available to those who need it.

The changes due to the coronavirus restrictions is expected to have an impact on a number of vulnerable children and adults, as well as domestic violence.

Special phone numbers and email addresses have been set up to ensure anyone who needs help or would like to report issues, can contact the relevant professionals as quickly as possible.

This information has been put together on a graphic that can easily be shared on social media, to try and ensure it reaches as many people as possible. Police Scotland and other multi-agency partners are supporting the campaign on their social media channels.

The contact details are:

For out of hours issues, please contact the Social Care Emergency Team on 01506 281028/281029. In an emergency, please call the police on 999.

Executive councillor for social policy Angela Doran said: "Help is available for anyone in West Lothian who needs it.

"With the increased use of social media during the current coronavirus situation, we hope to raise awareness of help phone numbers and email addresses with as many people as possible.

"Thank you to everyone who shares the graphic and helps spread the word of the support available. If you are at risk, or know someone who is, please contact the correct teams on the details listed for help and support."

Care changes

Adult day care services, family centre and residential respite care for adults and older people

The council has temporarily suspended the provision of services at adult day care services, a family centre and have made changes to residential respite care for adults and older people.

Livingston-based services at Pathways at Quigley House, The Ability Centre (currently based in Deans High School), Eliburn Day Centre and Community Inclusion Team have closed.  Residential respite care for adults has also stopped. 

Livingston Family Centre - closed

Alternative support will be provided to the most vulnerable people affected.

Older People Day Care Centres - closed

Older People Day Care Centres in West Lothian have closed. 

Care homes - changes to access 

Measures have been put in place to significantly reduce the number of visitors to West Lothian Council care homes.

Each care home will have measures in place which will greatly reduce visitation and contact with residents.  If you have a relative or friend within a council care home, and have questions relating to visitation arrangements, contact the care home direct.


Help us protect vulnerable children and adults - West Lothian Public Protection

The current situation will undoubtedly cause an increase in stress levels and worry for everyone.

However it is important that everyone plays their part to help vulnerable children and adults.

  • If you have a concern that a child is at risk phone 01506 284440 (option 2)
  • If you have a concern that an adult is at risk phone 01506 284440 (option 2)
  • If you have a concern that an older person is at risk phone 01506 284700

Out of office hours phone 01506 281028 or 01506 281029. In an emergency please dial 999

If you are experiencing domestic abuse phone 01506 281055 or call/text 0781 842 1480 or 07799 341680.