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Energy Advice

Information and advice to help you save money on gas and electricity costs including help with energy debt, help with appliances and top tips for energy saving.

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Our specialist advisors offer a wide range of advice and assistance to help you fully understand your energy issues and become more energy efficient. Anyone can access our service, regardless of your heating system or meter type and all advice is confidential and free of charge.

The rising cost of living has had far reaching impact and many people are struggling to maintain their gas and electricity supply as a result of financial difficulty. This handy guide from OFGEM (opens new window) could help to answer any energy related questions you may have during the current crisis. 

What we do

  • Help to understand your energy bills
  • Advice and support to help you find the best available fuel tariff
  • Assistance to resolve problems with your gas and electricity bills
  • Advice on financial assistance to deal with fuel debt
  • Help to access insulation and heating grants
  • Energy efficiency advice

Financial Support with Energy Costs

A number of organisations can offer support if you are struggling with energy costs due to low income. These include: 

Support Fund What is AvailableHow to Access
Fuelbank Foundation top up voucherVouchers for pre-payment meter customers with a low income valued at £30 in summer and £49 in winter with additional top up payments made in periods of cold weather. Contact the Advice Shop online for a referral
Scottish Welfare FundCrisis Grant may be available for people on qualifying benefits experiencing energy crisis that causes risk to health or home. Find out more and how to apply here
Royal British Legion grantsOffer Cost of Living Grants and energy vouchers for veterans and their families Find out more about grants and how to apply here (opens new window)

Gas and Electricity Debt

If you have fallen behind with your gas or electricity payments, many energy suppliers have hardship funds that you can apply to if you have debt.

Check the table below to see if your supplier has a scheme that you could access: 

Supplier FundHow to Access
British Gas Energy Trust *also open to non-customersApply online via the online application form (opens new window)
EDF Energy Customer Support FundApply through the Let's Talk web form (opens new window) or call 0800 269 450
E.on Next Energy FundApply through the Let's Talk web form (opens new window)
Octopus Energy Octo Assist FundApply through the Octopus web form (opens new window)
OVO Energy Hardship SchemeContact OVO by telephone on 0330 303 5063
Scottish Power Hardship FundApply online via the Scottish Power Hardship Fund web form (opens new window)
Shell Energy Support FundContact Shell by telephone on 0330 094 5800
Utility Warehouse Customer Support SchemeContact Utility Warehouse by telephone on 0333 777 3215


To speak to an energy advisor you can contact the Advice Shop by telephone on 01506 283000 (select option 4). You can also get in touch by email at (opens new window)

Alternatively, if you would like an advisor to contact you, please fill in our online referral form

Many people face difficulties due unaffordable gas and electricity bills. Follow these top tips to see how much you could save.
Some energy suppliers and organisations have additional resources to help customers who are struggling to afford essential appliances. This page offers information and guidance about how and where to apply for help with appliances.
Dampness can appear in a number of homes and can be caused by faults in the structure, not enough heating, not enough insulation, not enough ventilation or the way the house is used.