Installation of new Kitchen and/or Bathroom

Information if your council house is part of a programme of kitchen and /or bathroom replacement.

What will happen?

As part of a replacement/refurbishment programme for your home we will replace your kitchen and /or  bathroom.  The work will take up to five working days and more details are given below.

How it will happen

  • A surveyor will visit the property for up to 3 hours.
  • Any work required before the engineers come will be arranged by the surveyor.
  • You will be advised by letter of proposed dates.
  • The old kitchen / bathroom will be removed.
  • On the day of the installation the electricity will be turned on and off for short periods.
  • Circuits will be inspected and tested.
  • A new kitchen / bathroom will be installed.
  • White goods such as washing machines, fridges, freezers and cookers will be reconnected.
  • We will inspect the work and ask you to complete a satisfaction survey.

Health and Safety during the Works

  • We will minimise the noise, dust and dirt generated and will tidy up on completion.
  • We need clear access to the fusebox, sockets and switches.
  • There may be short intervals where live electrical parts may be exposed, these should be avoided at all times.
  • Trailing leads used may be a trip hazard.
  • Young children, pets and disoriented adults must be closely supervised or preferably removed from the area of risk to another property during the Works.
  • Tenants should stay in one room for as much of the duration of the Works as possible, and notify the engineers if they have to move through an area of ongoing works or exposed wiring.
  • Power tools will be in use and floorboards may be left open. Barriers will be placed around unattended open floors.
  • Danger signs will be placed at the entrance and within your home to warn of any open floors.

What you need to do

Following the surveyor's visit:

Ensure access for the engineers on the agreed dates as it will minimise disruption to you.

This is important work and it is in your interest to make and keep an appointment.  (Section 5.12 of your Tenancy Agreement gives us right of access to carry out essential maintenance work.)

At all times

  • If anyone in the property has any special needs or may be affected by this work you should let the surveyor and engineers know as soon as possible.
  • Before you allow anyone into your home please ask for identification.
  • All our employees and authorised contractors carry photographic identification to be shown to you before entering your property.
  • Please call the supervisor number below if you have any concerns over this identification.
  • Valuables must be locked away and not left lying around. Any small ornaments and fragile items must be placed in a safe place.  Foodstuffs must also be stored away. 

Where agreed with the surveyor:

  • Please ensure that the areas around electrical sockets are cleared of furniture.
  • Large or heavy wall units to be emptied of ornaments, dishes etc. Our engineers can assist in the moving of heavy furniture.
  • Please ensure that the cupboard where your electric meter is situated is emptied to allow unrestricted access.
  • Mirrors, pictures, clocks, light shades, wall lights and ornaments on walls should be removed before the engineers arrive.

At the end of the Works

  • Ensure that all equipment such as fridges and freezers etc. are plugged back in after the work.
  • You may need to reset any sky boxes, time clocks (e.g. heating controls) etc.
  • If you have any issues, comments or complaints about the works please contact the supervisor in the first instance,

If we are replacing your kitchen

All existing kitchen units, including the sink unit and worktops will be removed.  New base units, wall units and worktops will be installed.

The numbers of units depend on the size of your house and the layout of your kitchen. The new sink will be an inset sink fitted into the worktop.  Where possible we will extend worktops over washing machines and fridges. If you have a gas meter within the sink base unit and if we are having difficulty fitting in all the units, we may move your gas meter outside, but generally they will work around the meter. If necessary this work will be carried out by the relevant Gas Network provider and will be discussed with you before work starts.

We will only remove built-in larders/cupboards if they have to, to install the minimum number of units needed for your home. If a built-in larder/cupboard needs to be removed, a Council appointed structural engineer will inspect the cupboard to find out if the walls are load-bearing. If they are, the cupboard will be safely removed just before the kitchen is installed.

We will put in washing machine connections. 

Any other essential alterations to plumbing, gas and electric services associated with the kitchen work will also be included in the programme.

If we are replacing your bathroom

The bath, toilet, washbasin and taps will be removed and replaced with new fittings.  New wall panels / tiles will be fitted around the bath/showering area and wash hand basin to protect the walls from water splashes. These will be full height over the bath / shower area.