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Reporting blocked Drains and Gully Issues

To report a problem with blocked drains and gullies on public roads, please complete our online form.

Please Note

To report a problem with a building's external sewage drain - please contact Scottish Water

Service Standards
  •  Provide an effective response to emergencies within 4 hours
  • Carry out safety inspections on all public roads to comply with the inspection intervals in the Code of Practice for Roads Maintenance.
  • Clean all gullies on public roads a minimum of once per year
  • Prioritise the road drainage work based on public safety, and minimising the council's exposure to risk
  • Consult with people that may be affected by road drainage works to minimise disruption and inconvenience.
  • Effectively monitor and maintain ditches and channels draining the public roads.
  • Comply with relevant regulations and codes of practice when undertaking drainage works.
  • Evaluate enquiries/requests relating to the service within 5 days and respond to the customer within 10 working days.
  • Acknowledge receipt of a complaint with a letter to the customer within 5 days and respond to the customer within 10 working days or longer if agreed between the service representative and the customer before the completion of the 10 day timescale
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