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Customer Information Service (CIS)

The Customer Information Service deals face to face with enquiries on all council services.

The Customer Information Service (CIS) has seven dedicated offices spread throughout West Lothian which provide access to all Council services.

Payment facilities for rent, council tax etc are available in Armadale, Bathgate, Broxburn (self-service kiosk only), Carmondean Connected (self-service kiosk only), Livingston CIS and Whitburn Library (self-service kiosk only).

We have also integrated the CIS service with our colleagues in Library Services at Armadale Partnership Centre, Blackburn Connected, Carmondean Connected, Fauldhouse Partnership Centre, West Calder Library and Whitburn Library.

Customer Information Offices