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Window Cleaners Licence

West Lothian Council operates a licensing scheme for window cleaners which is administered by the Council's Licensing Team.

The Team are able to provide general guidance on the scheme but cannot assist you to complete your application form or provide legal advice on whether a licence is required. You should seek legal advice from a solicitor or advice centre if you are unsure as to whether you require a licence. 

Who requires a licence from the Council?

In terms of Section 43 of the Civic Government (Scotland) Act 1982, a licence shall be required for carrying on the trade of, or being employed as, a window cleaner.

How do you apply for a licence?

If you want to apply for a window cleaners licence you must submit an application form along with the required documents and the appropriate fee, details of these can be found in the guidance notes attached to the application.

Mandatory background checks will be carried out on all applicants by Police Scotland and applicants' details will be retained on computer.  You will be contacted once vetting is complete.

How will my application be decided?

Applications which do not attract any adverse comments/objections are granted by the Chief Solicitor under delegated powers. All other applications require to be referred to the Licensing Committee for determination. You will be advised if your application is being referred to the Licensing Committee. The Committee meets on a monthly basis.

We have nine months in which to determine your application however the majority of applications are determined within 60 days. 

How do you complain about window cleaners?

Complaints regarding the service offered by window cleaners should be made direct to the window cleaner. Complaints regarding the conduct of licence holders may be made to the Licensing Team. These should be made in writing by email or letter providing full details of the nature of the complaint and sent to the Licensing Team using the contact details box.

Complaints regarding unlicensed window cleaners should be made to Police Scotland by calling 101.

How much is the application and renewal fees?

More information regarding  pdf icon current application fees [20kb]​ 

Where can you get an application form?

Application forms which have guidance notes attached to them are available to download from the Related Documents section on this page.