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Consultation Forum

This section provides current information on housing developments and consultations.

Tenant Satisfaction Survey

Every two years we carry out a survey to find out how tenants feel about the quality of the service we deliver. It covers many aspects including participation, the quality of your home and value for money. The questions we ask make sure we collect the information tenants have told us is important to them, and the Scottish Housing Regulator. The information you give us is used to help improve our performance and the service we provide.

As a thank you for taking the time to give us your views, we are offering you the chance to win a first prize of shopping vouchers worth £300! There are also two runners-up vouchers worth £100. Remember to include your tenancy reference number or contact details to be in added into the prize draw and submit.

To participate in the the survey click this link.


Where does your rent money go?

The Council is committed to providing tenants with a good value for money service and we show below just how your rent money is being spent.  You will see that over 70 pence in every pound collected is being spent on Repairs, Maintenance and Planned Investment work on tenants' homes.

The rent you pay Displays a larger version of this image in a new browser window
Where your money goes

If you have any further queries or views you would like to express on your rent, you can tell us what you think by using the contact details on this page or by contacting your local housing office. You can also find more information on housing services by visiting housing page


Fair Processing Notice

West Lothian Council is currently participating in an exercise to promote the proper spending of public money.

The Council is required by law to protect the public funds it administers, so where it is appropriate the council will share the information it gathers, with other Council departments for the purposes of crime prevention. West Lothian Council will also share information with external bodies responsible for auditing or administering public funds, in order to prevent and detect fraud.
As part of this initiative, we are providing our tenant details so that they can be compared with information provided by other public bodies such as

  • UK Borders Agency
  • Other UK Local Authorities

This information will be shared with other services within the Council.
These data matches will be used to highlight issues in the following areas:

  • To identify illegal sub-letting of properties
  • Tenants with multiple tenancies in one or more local authorities
  • To identify failed asylum seekers who have no right to remain in the UK and are a tenant of the local authority
  • To identify abuse of the right to buy scheme
  • To identify Housing Benefit fraud.

The existence of any questionable data will identify the need for further investigation. If required, an investigation will enable us to determine whether or not tenancy fraud and/or housing benefit fraud exists.
These exercises are designed to help promote the best use of public funds.
If you have any questions you should contact Liz Calder, Civic Centre, Howden South Road, Livingston, West Lothian, EH54 6FF, who can also provide printed copies of information available on our website.