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Report a Pothole or Other Road Issue

Our Roads Maintenance team are responsible for the day-to-day maintenance of the adopted road network across West Lothian.

Should you wish to report this issue anonymously, please call our Contact Centre on 01506 280000

pdf icon Operational Services – online request for service - Privacy Notice [81kb]

M8 and M9 Motorway Maintenance
Customers who wish to report new road defects, gritting issues, potholes, litter etc. on the M8 and M9 trunk roads should contact Amey via the following details:

Email -
Telephone - 0800 042 0188

Customer Notice - Due to essential maintenance. Online forms will be unavailable from 5pm on Saturday 17 November until 8am on Monday 19 November. Apologies for the inconvenience.

  1. Your details
    1. The team evaluate all day-to-day road maintenance issues and defects such as potholes, road drainage and any other road or footpath related repair issues. You can report these using the online form below. Please first read the information regarding Emergencies and Motorway maintenance.

      Do not use this form for Emergencies

      For all road Emergencies please first call our Customer Service Centre on 01506 280000.

      If possible please quote the nearest house number, street and town name and give as much detail as you can about the location of the problem.

      Emergencies include:
      • Any new road incident that has damaged the road surface.
      • Obstructions on a carriageway that pose an immediate danger to other road users.
      • Missing or broken road drains or manhole covers.
      • Roads that are impassable due to flooding or fallen trees that block a road.
      • Debris or spillages following a traffic accident.

      For Non-Emergency defects please use the form below

    2. Your details

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    1. Your Address

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