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Request an Assisted Collection

You can request an assisted collection online using the form below.

Assisted collections are for residents that are infirm, have a medical condition or a disability which prevents them from presenting their bins for collection.

Waste Services will assess the householder for an assisted collection, whether it is a permanent or temporary situation.

If you qualify, we can arrange for your bin to be collected from the back or side of your house and put back there afterwards.

This assessment will take place within 5 working days of the request being submitted.

Additional capacity due to medical conditions

Where medical requirements necessitate additional capacity, then a request can be made via St John's hospital for assessment. This information will be referred to the council.

pdf icon Privacy Notice – Operational Services – Waste collection information [232kb]

Customer Notice - Due to essential maintenance. Online forms will be unavailable from 5pm on Saturday 17 November until 8am on Monday 19 November. Apologies for the inconvenience.

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