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Service and Performance

Planning Services' performance information.

Planning, Economic Development and Regeneration Management Plan

Planning Performance Framework

All councils are required to publish an annual report on the planning service's performance and to produce a service improvement plan. This seventh annual report covers the 12 months to 31 March 2018.

Service Standards

Service standards define what a customer can expect and remind employees of their obligations. The council strives to deliver a range of services that are high quality, accessible and that meets the needs of our customers.

Feedback - You Said, We Did

We try hard to improve our service continually to meet your expectations. Find out what we've done in response to suggestions, complaints and customer surveys.

 

Privacy Notice - Development Planning and Environment

Information held about you

When you contact the Development Planning & Environment team by phone, email or post, we will collect personal information about you and other parties, for example: your name, your phone number, your email address and your home address, and at times we may need or you will want to supply other information depending on the nature of the communication. 

Who is processing my data?

All personal information is held and processed by West Lothian Council in accordance with data protection law. 

How will we use information we hold about you?

We will use this information in order to process your enquiry or to respond to representations made in relation to the statutory plan making function under the Town and Country Planning (Scotland) Act 1997 or other activities undertaken by the council's Development Planning & Environment Team which you choose to participate in.

If you subscribe to a newsletter or request to be added to our customer contact database, we will store your contact details confidentially, in accordance with the Data Protection Act, and will not pass them on to any third parties. You will also be offered the opportunity to unsubscribe at any time through the newsletters/documentation you receive.

Who we will share your information with?

Your personal information will not be shared with any other person or organisation outside West Lothian Council except where it is statutorily required to do so.

Under planning legislation, documentation relating to the preparation of the Local Development Plan must be made available for public inspection as part of the statutory process and must also be provided to the Planning and Environmental Appeals Division (DPEA) of the Scottish Government.

Representations are normally published on the council's planning portal but in order to protect your personal data from any unnecessary disclosure we will remove personal information such as signatures, personal e-mail address and personal phone numbers before publication. Information placed on the planning portal is available for anyone to view.  

How long do we keep your records?

Where the law does not set a period, the council will keep your information for no longer than it is required for the purpose for which it was collected.

Because these periods can vary, there is no single answer to how long we will require to keep your information. West Lothian Council have adopted the Scottish Council for Archives Records Retention Schedules (SCARRS) model as the basis to the council's approved retention schedules.

Your rights

You have a number of rights under data protection law, including the right to request your information and to request that the information be amended if incorrect or, in some circumstances, erased.

To make a request for information, amendment or erasure, you are required to put your request in writing and provide proof of identification to West Lothian Council, West Lothian Civic Centre, Howden South Road, Livingston, West Lothian, EH54 6FF, or to customer.service@westlothian.gov.uk    

Providing accurate information

It is important that we hold accurate and up to date information about you in order to carry out our statutory duties as planning authority and to provide you with the highest level of customer service. If any of your details change, please ensure that you tell us as soon as possible so that we can update your records.

Further information

If you have any questions or concerns about how your information is used, please contact the Development Planning & Environment Manager at West Lothian Council, West Lothian Civic Centre, Howden South Road, Livingston, West Lothian, EH54 6FF, or at dpgeneral@westlothian.gov.uk.  You can also contact the Data Protection Officer, West Lothian Council, West Lothian Civic Centre, Howden South Road, Livingston, West Lothian, EH54 6FF, email: dpo@westlothian.gov.uk More information about data protection and how it applies to you, including how to make a complaint, is available from the Information Commissioner's Office.