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Repairs - What you need to know

Who is responsible for council house repairs?

Windows

 

Item        

Responsibility

Category

WLCYou

Glass in windows (unless you can show the glass was broken by vandals or some similar case)

 

L3

Sills

 

L3

Window catches

 

L2

Window sash (not open or close)

 

L2

Window handles

 

L2

Other

 

Item

Responsibility

Category

WLCYou

Clothes pole

 

 

Front/Rear boundary fence (unless you put it up)

 

Planned

Fences between gardens  

Inside decoration

 

 

Outside decoration

 

Planned

Shed (unless provided by WLC)

 

 

Timber garage (unless provided by WLC)

 

 

Pest infestation

 

L3

Doors

 

Item        

Responsibility

Category

WLCYou

Door-bell (except door entry)

 

 

Door chain

 

L2

Door nameplate

 

 

Glass on inside door & screen (Rechargeable)

L3

Inside doors (handles / latches etc )

 

 

Keys (lost or broken) (Rechargeable)

L1/L2

Yale lock (unless this is the only lock the council have fitted)

 

L1/L2

Outside doors (including doors in flats)

 

L2

Electrical

 

Item        

Responsibility

Category

WLCYou

Electric fire (unless we have fitted)

L2

Individual TV aerial

 

 

Immersion heater

 

L2

Light fittings (not including table lamps and so on)

 

L1/L2

Mechanical ventilators (unless we have fitted them)

L2

Plugs (including fuses)

 

 

Smoke detectors

 

L1

Sockets and switches

 

L1/L2

Wiring circuit [No Power} (including fuse box)

 

L1

Kitchen

 

Item        

Responsibility

Category

WLCYou

Cooker

 

 

Cooker socket

 

L1/L2

Kitchen units

 

L3

Sink bowl and drainer

 

L3

Bathroom

 

Item        

Responsibility

Category

WLCYou

Bath

 

L3

Wash basin

 

L2

Toilet seat

 

 

Shower unit (unless we provide)

L2/L3

Central Heating

 

Item        

Responsibility

Category

WLCYou

Chimney & flue

 

L2

Gas central heating/hot water

 

G2

Electric storage heater

 

L2

Gas fired system with radiators
(including gas fires if we have fitted them)

 

G7

Gas fired warm air systems

 

G7

Solid fuel system

 

L2

Heating system fitted by you without permission

 

 
Plumbing

 

Item        

Responsibility

Category

WLCYou

Blocked sink, WH basin, bath or toilet

 

L1

Domestic cold water supply

 

L1

Downpipes (rain and soil)

 

L2

Drains

 

L2

Gutters

 

Planned

Hot water supply (including HW cylinders)

 

L2

Plugs and chains

 

 
Structure

 

Item        

Responsibility

Category

WLC

You

Ceilings/Walls plaster repairs

 

L3

Damp proof course

 

Planned

Floors

 

L2

Outside woodwork

 

Planned

Roughcast and plastering

 

Planned

Skirting boards

 

 

Stairs

 

L1/L2

Steps to entrances

 

L2

Walls

 

Planned

Click here for information on Repair categories