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Nationality Document Return Service and Passport Application Checking

If you would like a passport we can also check your passport application for an additional cost.

Dear Customers,

As of the 30th November 2018 Local Authorities will cease to offer the Settlement Checking Service and Nationality Document Return Service, customers can now apply online via

As of the 31st December 2018 Local Authorities will cease to provide the Nationality Checking Service and customers can now apply online via

New UK Visa and Citizenship Application Services:

From 9th November 2018, the majority of customers will complete their applications online then attend 1 of 57 new service centres in the UK named UK Visa and Citizenship Application Services, managed by a commercial partner, Sopra Steria. Customers will attend an appointment at a service centre to submit their biometric information (photo and fingerprints), and supporting evidence (including proof of identity). To learn more about the new services please visit

Assisted Digital Service:

UKVI have set up an Assisted Digital support service that is available to customers who do not have the appropriate access, skills or confidence to complete an online application form. The Assisted Digital Service aims to ensure that nobody is excluded from making an immigration application due to lack of digital skills or access to a computer. Eligible customers are offered telephone support, or face to face support at a library or their home, to help them access and complete the online form. This service does not provide immigration advice. For more information and contact details for the Assisted Digital service visit ;

  • Phone: 03333 445 675

  • Text message: text the word "VISA" to 07537416944

  • Email: (Please include a telephone number you can be contacted on if possible).



    West Lothian Council


PLEASE NOTE last appointments will be Thursday 29th November 2018

Nationality Document Return Service

The Nationality Document Return Service (NDRS) allows those applying online, to become a British Citizen, the opportunity to retain their original supporting documents while their application is being processed. 

We will photocopy and stamp your supporting documents and send them Royal Mail Special Delivery to UKVI. This is for AN and MN1 applications only. 

We are unable to provide you with any advice regarding your application, eligibility or documents you need to provide.

This service is by appointment only and must be within 10 days of submitting your online application. To make an appointment please phone

Bring the following to your NDRS appointment:

  • The checklist generated from your online application showing your PNN number.
  • Identification (e.g. Passport)
  • Photograph (2)
  • Knowledge of Life in the UK Certificate
  • Printed Referee Sheet(s) and 2 Photos
  • Supporting documents

On completion of the appointment you will be provided with a courier tracking reference number for your records. 

If wish to apply for your first British Passport with your Citizenship Application (JCAP)

Passport Application Checking Service

If have applied for your British Citizenship online direct to the Home Office, you can only use our passport application service in conjunction with the Nationality Document Return Service.

Passport application section to be completed

  • Complete sections 1,2,3,4,6 (if applicable) and 9 of the passport application form.

You do not need to complete section 10 or have your photographs certified as details of referees will be collected as part of your citizenship application.


The photographs you submit with both applications must be identical (taken at the same sitting) and comply with the photo standards in the application guidance on the Home Office Website. You do not need to get these photos certified as details of referees will be collected as part of your citizen application.   

Guidance for completing your Passport application

Please complete all sections on the passport application form except section 10.

  • Section 2 - Do not enter a mobile number in section 2 of the application form. Please enter it in section 8.
  • Section 4 - Grandparents details are not required.
  • You must complete the payment mandate on Page 25 of the application guidance. Please ensure that the security number of the card is entered in the appropriate box.

Please also note that anyone applying for a passport who is 15 years of age or over must attend the appointment in person.

If you are unsure about any requirements, leave the section of the form blank and complete it at your document return appointment.

Cost for Joint Document Return Service and Passport application. 

The costs for the passport application checking service are as follows;


  • Single adult (over the age of 18 years ) £15
  • Single Child (0-17 years) £15.

Document Return 

  • Single Adult (over the age of 18 years) £55.00
  • Single Child (0-17 years) £55.00
  • The costs for a joint Citizenship and passport application checking service are as follows;
  • Single adult (over the age of 18 years ) £70
  • Single Child (0-17 years) £70

The cost of your passport will be taken by the Home Office on the approval of your application.

To arrange an Appointment please call Bathgate 01506 282914 or 01506 282913.